Hi All,

We're looking at implementing an issue tracker for internal use, so
I'm looking for recommendations.

What's key:
1) minimal effort in install/setup i.e. ready to use out of the box
2) small scale is okay, we have a very small team
3) ideally, have an area for documentation and issue creation via email

What does your institution use?
What do you like and dislike most about it?
Would you recommend it to others?

Responses (short or detailed) would be greatly appreciated.