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The SupportPress plugin for Wordpress may work for you. I haven't used it in a production setting but have been impressed with how customizable it is. It has a built-in knowledgebase but doesn't support issue creation by email yet. http://www.woothemes.com/2011/07/supportpress/ -- Erin White Web Systems Librarian, VCU Libraries 804-827-3552 | [log in to unmask] | www.library.vcu.edu From: Nate Vack <[log in to unmask]> To: [log in to unmask] Date: 02/22/2012 01:08 PM Subject: Re: [CODE4LIB] Issue Tracker Recommendations Sent by: Code for Libraries <[log in to unmask]> On Wed, Feb 22, 2012 at 11:36 AM, Cynthia Ng <[log in to unmask]> wrote: > 1) minimal effort in install/setup i.e. ready to use out of the box You might look into github for this. If you're doing something internal with a small team, the $7 or $12/month plans might do well for you. -n