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Redmine would probably be a very good fit for what you want. It does support email ticket creation. We like Jira, but dialing it in can take a pretty substantial effort. Cary On Wed, Feb 22, 2012 at 9:36 AM, Cynthia Ng <[log in to unmask]> wrote: > Hi All, > > We're looking at implementing an issue tracker for internal use, so > I'm looking for recommendations. > > What's key: > 1) minimal effort in install/setup i.e. ready to use out of the box > 2) small scale is okay, we have a very small team > 3) ideally, have an area for documentation and issue creation via email > > What does your institution use? > What do you like and dislike most about it? > Would you recommend it to others? > > Responses (short or detailed) would be greatly appreciated. > > Thanks, > Cynthia -- Cary Gordon The Cherry Hill Company http://chillco.com