On Feb 7, 2012, at 3:23 PM, "Predmore, Andrew" <[log in to unmask]> wrote: > We have actually already discussed that case. Right now, it is exactly as > you described. But, those cases cannot explain how 50,000 people can hit > the home page in one day and 48,850 are dropping off. Do your public machines have the library's web page as their homepage? Do your staff machines? -Ross. > > People might be interested in the solution we came up with for the home > page drop-off problem in a huge place like this: > > At first, we had talked about filtering by IP range. But, that would be a > maintenance nightmare, and it wouldn't allow us to track computers that > did not have the website as the homepage, like staff, mobile, etc. > > Then, we realized that we do have control over the machine images in the > public areas. And, we could set up aliases for the library home page, > like library.yale.edu/image1, library.yale.edu/area2. So, we could set > the browser home pages to the aliases, and we could tell exactly which > request were coming in from our public computers, and wether they really > were dropping of or not. > > -- > Clayton "Andrew" Predmore > Manager, Web Operations > Yale University Library > [log in to unmask] > > > > > > > On 2/7/12 10:52 AM, "Andy Kohler" <[log in to unmask]> wrote: > >> If your library's machines all have www.library.yale,edu as their home >> page.... are you assuming that users actually click links to leave >> that home page? User sits at library machine, user sees library home >> page, user types url for gmail or youtube or facebook,,, does GA track >> those actions? >> >> >> On Mon, Feb 6, 2012 at 12:55 PM, Predmore, Andrew >> <[log in to unmask]> wrote: >>> Thank you for your help. But, there appears to be another problem. The >>> main landing page is on www.library.yale.edu, but almost every link of >>> that page goes to resources.library.yale.edu. Right now, I am seeing a >>> 98% drop-off from the home page. It looks like Google is not tracking >>> the >>> visit across the sub-domains. >>> >>> Is there a way to fix this? >>> >>> -- >>> Clayton "Andrew" Predmore >>> Manager, Web Operations >>> Yale University Library >>> [log in to unmask] >>> >>> >>> >>> >>> >>> >>> On 2/6/12 3:10 PM, "BRIAN TINGLE" <[log in to unmask]> >>> wrote: >>> >>>> This can be really tricky to get right when you have a more complicated >>>> site with lots of domains. Since you are all on .yale.edu it should be >>>> easier than crossing .cdlib.org to .universityofcalifornia.edu. If I >>>> understand correctly, you should be able to >>>> _gaq.push(['_setDomainName', '.yale.edu']); on every page and it should >>>> work. >>>> >>>> http://code.google.com/apis/analytics/docs/tracking/gaTrackingSite.html# >>>> do >>>> mainSubDomains >>>> >>>> This debugging plugin for chrome is pretty useful >>>> >>>> https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechh >>>> na >>>> >>>> It will help you confirm what is getting sent to google. >>>> >>>> -- Brian >>>> >>>> On Feb 6, 2012, at 11:53 AM, Predmore, Andrew wrote: >>>> >>>>> I have been tasked with updating the Analytics for the Yale University >>>>> Library, and I am having quite a bit of trouble. >>>>> >>>>> Specifically, I was hoping to only track domain names that included >>>>> library.yale.edu, like www.library.yale.edu, >>>>> resources.library.yale.edu, but the instructions don't seem to cover >>>>> sub-sub-domains like this. >>>>> >>>>> Also, I was hoping to set up a profile/filter that would show me the >>>>> sub-domains in the reports. Again, I followed the directions but I am >>>>> not getting any results. Well, that's not entirely true the reports >>>>> are >>>>> showing about 30 visitors a day (and no page hits, how is that >>>>> possible?). The main profile is showing 5,000 10,000 visitors day. >>>>> >>>>> Does anyone have experience with this that could help me out? Maybe >>>>> there is even someone from Google at the conference? >>>>> >>>>> -- >>>>> Clayton "Andrew" Predmore >>>>> Manager, Web Operations >>>>> Yale University Library >>>>> [log in to unmask]<mailto:[log in to unmask]>