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Bug Wrangler Engineering & Product Management JOB PURPOSE Organize and improve the process of bug reporting, bug prioritization, and bug response. Build, train and support a community of volunteers to do likewise. JOB SUMMARY Duties include, but are not limited to, the following: Review and assess bug reports and enhancement requests; close reports where possible, or find an appropriate assignee Grow a community of volunteer bug responders who help transfer issue reports from other communication channels to the bug tracker, and who share bug management responsibilities Clean up and organize the existing bug tracker backlog, identifying duplicated and outdated bugs Work with members of the community who report bugs to clarify any ambiguity in the bug descriptions and get all the information required to reproduce the bugs Work closely with product managers and developers to prioritize, categorize and assign bugs based on Mediawiki features and extensions Manage expectations about deployment of fixes and communicate the status of major bugs to bug reporters Work with product managers and developers to improve the process of bug submission and bug status workflow Communicate widely and frequently via mailing lists, IRC, wikis, and bug tracker comments REQUIRED QUALIFICATIONS You must be comfortable in a highly collaborative, consensus-oriented environment. Must be highly-organized and detail-oriented Excellent written communication skills (clear and fast) Experience working with remote and distributed teams Experience diagnosing, reporting, and tracking software quality issues Experience reporting and/or resolving issues in a public bug tracker (please document) Experience editing Wikipedia or another wiki IT'S GOOD TO HAVE Experience with best practices in secure and scalable web application development is a plus Experience administering MediaWiki and Bugzilla is a major plus Experience dealing with user-submitted bug reports and feature requests is a major plus Experience in customer service (face-to-face or remote) Software development, product management, user experience design, or operations engineering experience is welcome Experience as a bugmeister with other open source project is a major plus Any other free/open software development experience is highly welcome Experience with wikis and participatory production environments is a plus Ability to read, speak, or write multiple languages is a plus The ideal candidate will be creative, highly motivated, diplomatic, and able to operate effectively in multiple cultural contexts. Active participation as a Wikimedia volunteer would be an asset, though not a prerequisite Strong understanding of the Internet and the forces that underpin the success of Wikipedia Both San Francisco and remote candidates will be considered. Brought to you by code4lib jobs: http://jobs.code4lib.org/job/923/