Assists in format, design, and coding of library web sites and services
content. Performs basic troubleshooting of web services and
assists with maintenance of web applications.
Reports to
Web Services Manager or delegate
Scope of Responsibility
* Creates, formats or codes, maintains, and deletes static and dynamic web content based on departmental standards and systems.
* Under guidance, is responsible for prioritizing, clarifying, and completing content updates requested by library staff in a timely manner and in accordance with departmental and current web content creation standards.
* Proofs and corrects basic code generated by other staff and applications to ensure standards compliance/conformity, accessibility and efficiency.
* Communicates with library patrons on matters related to BPL web sites and services, to help resolve technical issues, responds to user inquiries, and does so in a timely and thorough manner.
* Works with IT staff through established procedures to ensure proper configuration and reliable operation of web services hosted on library systems and/or over the library network.
* Devises and employs interim solutions and workarounds for technical web issues that may arise, while working toward full resolution of the root cause, either solo, or for more advanced issues, in conjunction with others.
* As assigned, works closely with outside vendors and their technicians to ensure maximum availability of web services.
* Escalates unresolved issues to appropriate staff in web services, or to other IT groups or outside vendors as appropriate.
* Maintains web services documentation via external manuals and internal comments in source code with appropriate input as needed from other staff.
* Adheres to established source control, backup, and revision control policies and procedures.
* Creates, updates, and maintains systems-specific user accounts and permissions for public and staff use of library web services, in accordance with departmental procedures.
* Assists in usability, unit, and regression testing of source code and applications.
* Supports and troubleshoots library web sites and services, access to externally hosted online resources, and web content creation tools.
* As required, trains and supervises web services staff and provides basic instruction on web services to other library staff.
* Interacts with public and staff and provides excellent customer service.
* Attends training as directed.
* Functions as a team member on assigned web-related projects.
* Identifies and suggests opportunities for online service improvements focusing on improved customer service, usability, and technical efficiencies.
* Participates in strategic planning and project planning for the web services department.
* Performs other related duties as required.
Competencies
* Ability to accept responsibility, lead, supervise and direct the work of others, to plan and supervise work to satisfactory completion, and to collaborate successfully with staff and patrons of all age levels.
* Solid knowledge of (X)HTML, CSS, JavaScript; internet and web-based services, and current best practices of web accessibility and usability, including design and layout. Additional proficiency with PHP and MySQL preferred.
* Strong writing, editing, and proofreading skills.
* Experience in writing and designing for the Web, content management, and social media.
* Proficiency with MS Word, Outlook, Publisher, PowerPoint, and Excel.
* Ability to develop guides and provide basic instruction for both the public and library staff.
* Basic public speaking and presentation skills as well as ability to communicate effectively and to present ideas clearly.
* Demonstrates initiative and appropriate independent decision making skills.
* Identifies, plans, and prioritizes job responsibilities and tasks.
* Demonstrated ability to work under deadlines in a front-line support capacity.
Qualifications
* Education - High School graduate or equivalent. Associate or Bachelor Degree and coursework in web design/development preferred.
* Experience
* Two to four years work experience using (X)HTML, JavaScript, and CSS to publish web content, including editing code by hand.Experience using web editing software such as Dreamweaver or similar applications.
* Experience using Photoshop or similarly robust image editing applications. Additional familiarity editing video and audio preferred.
* Demonstrated experience in troubleshooting basic back-end web site issues.
* Minimum of 2 years in customer support.
Requirements:
* Ability to exercise good judgment and focus on detail as required by the job.
* CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.
* Residency - Must be a resident of the City of Boston upon the first day of hire.
Terms:
Union/Salary Plan/Grade: AFSCME/LA-8F
Hours per week: 35
Please refer to the Salary Information section on the Boston Career Center
site for more information on compensation. For each Salary
Plan, salaries are listed by Grade and Step.
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