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>> a) most queries come from on-campus > Really? Are people just assuming this, or do they actually have data? That > would surprise me for most contemporary american places of higher education. For the last two months, 25.4% of our Summon traffic has come from the IP addresses we've given as "on campus", according to the stats Serials Solutions provides. Note that another 11.8% came from the local ISP that provides wireless for our students, so most of that would be "on campus" at other institutions. > But it may very well be the extra "restricted" content is not important and > nobody minds it's absence. (Which would make one wonder why the vendor > bothers to spend resources putting it in there!). That's been our view (though you're making me think we should perhaps try and understand better what the difference is). The A&I results are interesting. EDS seems to promote results from their own A&I databases more highly than I would expect, and they're certainly noticeable when blanked out with "cannot be displayed to guests". When Summon started showing A&I results there was some interesting discussion on the mailing list - they're not immediately accessible, so they're arguably not "in the library's collection". And Summon (as does Primo) has an option to "add results beyond your library's collection". There was some argument on the other side, that A&I results are important to be included, so it seems that there is librarian pressure as well as commercial/licence pressure. David