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Hi Mark, We're on Libraryh3lp here at NC State. So far we've had very few issues with LH3, except for the occasional hiccup -- certainly no more level of hiccupage than we've had with more "enterprisey" enterprise services, at least in my experience. Considering the overall cost versus the amount of service we get, especially given the size of our institution and the flexibility of the implementation, we're very happy. Also, they're SUPER responsive when it comes to troubleshooting and fixing things up. Have you tried asking them directly or on the LH3 listserv for any recommendations about speeding things up? (Bonus points for the fact that when you send in a question, 75% of the time the person who gets back to you is one of the developers.) -Dre. On Thu, Nov 15, 2012 at 9:06 AM, Mark Baumer <[log in to unmask]> wrote: > Hello All, > > The library where I work is looking to update its chat services. We use > Libraryh3lp, at the moment, but have recently had some issues with it > lagging and slowing down the whole site. > > I am interested in hearing opinions on any of the services below as well > as any other services not listed: > > A list of chat services I found being used at other libraries: > -Libanswers and libchat (springshare) > -Libraryh3lp > -Question Point > -Confluence > -Various IM options (AOL, gchat, Yahoo, microsoft instant messager) > -Velaro > -Mycustomercloud.com > > A list of chat services that may or may not be used by any libraries: > -imo.im > -Trillian Web > -Nimbuzz > > > Thank you, > > Mark >