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Hello All, The library where I work is looking to update its chat services. We use Libraryh3lp, at the moment, but have recently had some issues with it lagging and slowing down the whole site. I am interested in hearing opinions on any of the services below as well as any other services not listed: A list of chat services I found being used at other libraries: -Libanswers and libchat (springshare) -Libraryh3lp -Question Point -Confluence -Various IM options (AOL, gchat, Yahoo, microsoft instant messager) -Velaro -Mycustomercloud.com A list of chat services that may or may not be used by any libraries: -imo.im -Trillian Web -Nimbuzz Thank you, Mark