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> Just wondering who might be willing to share what kind of stats they > produce to justify their continued existence? Although it's more anecdotal (rather than statistical), fan mail can help make a convincing argument that certain services are worth continuing. Here at our library, I've seen both e-mails and snail-mailed letters gushing with thanks for help at the reference desk, thanks for a specific digital collection, thanks for an in-depth research consultation. Some of these are sent to specific staff, and some to the library as a whole. Our library director usually reads one or two or these aloud at our all-staff meetings each semester, so I know she sees value in them. Keith