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It sounds like your catalog is set to use MARC-8 encoding, and you are trying to load records with UTF8 encoding. You can use MarcEdit to change the encoding of the records to MARC-8, or you can ask III to switch your encoding to UTF8 (which may require a service fee). Steve McDonald [log in to unmask] > -----Original Message----- > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > Han, Yan > Sent: Friday, January 18, 2013 7:03 PM > To: [log in to unmask] > Subject: [CODE4LIB] III loading module cannot handle non-English characters > > Hello, > We have problems using III loading module to load MARC files (.mrc) to our > catalog. This is to use "Data Exchange" > "Load Electronic Records (itm)". > Basically non- English characters (French, Arabic ) will be changed to > unknown symbols. The MARC files (.mrk and .mrc) are verified before > loading to III. There are only two issues: > 1. the III configuration might be wrong. > 2. The III loading module has a bug and it probably does not know how to > deal with non-English characters. > > Anyone having similar experience or resolving it? > Thanks, > Yan