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Tim, I'll jump in with, from a curriculum standpoint, making sure there are a variety of class levels offered. When I went through my graduate program there was assistance for people who'd never used email, attached documents, created Powerpoints--basic level stuff that was taught by myself and other GAs on a 1-on-1 usually, and there were classes for people who were already systems administrators/programmers/etc. The only mid-level class offered during my tenure was a course on database design and XML. It has proved the most useful class I took. While I imagine the curriculum has changed in the past few years at my alma mater, identifying and having regular offerings for different levels of familiarity would be important to me were I considering programs again. Abigail -- Abigail Goben Assistant Information Services Librarian and Assistant Professor University of Illinois at Chicago Library of the Health Sciences - Chicago (M/C 763) 1750 W. Polk Street Chicago, Illinois 60612 312.996.8292