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Thank you!! This looks promising! I'll take a look into this to see if this will work for us. Cindy -----Original Message----- From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of Ellen Wilson Sent: Thursday, February 21, 2013 12:12 PM To: [log in to unmask] Subject: Re: [CODE4LIB] A newbie seeking input/suggestions There was an article on this topic in issue 2 of the code4lib journal - I tried to get it done here but got shot down by systems, but it seems simple and might be what you need: http://journal.code4lib.org/articles/45 -- Ellen Knowlton Wilson Instructional Services Librarian Room 250, University Library University of South Alabama 5901 USA Drive North Mobile, AL 36688 (251) 460-6045 Please note new email address: [log in to unmask] On Thu, Feb 21, 2013 at 9:57 AM, Greenspun, Cindy <[log in to unmask]>wrote: > Hello - > > I'm a newbie to this listserv. I'm not a librarian, nor am I a coder. I > primarily do systems related work with our library management system, > run SQL reports as needed and project management. I also work for > Access Services and even though I'm considered IT, I'm not in the > library IT department. This is a new position in my department and > we're still figuring things out as we go along. > > I work in one of the many libraries at Yale University. In the > department I work in, we have three busy service points - two > circulation desks and a privileges/registration office. There are > about 50/60 staff members and roughly 50+ student employees who rotate > at these service points. There are times when there are students who > are late reporting to a service point, no-shows, or suddenly there's a > long line and only one person at a staffed service desk. At a meeting > recently, I was listening to a work leader lament how, if she is the > only person there, she is just too busy to make a phone call or send an email asking for help - a common occurrence. > After I heard her, I wondered how possible it would be to create some > sort of desktop 'app'. One that requires only one click and is smart > enough to know its service desk location and is sent to the right > folks who could come assist right away, upon demand. These would be > on Windows workstations. > > Recently, I've seen many encouraging responses to the latest 'getting > started...' emails and feel motivated to write to this listserv as I'm > eager to learn and to try to do this myself. I hope that this will be > a simple enough project for me but I'm just not sure where to start or > what I should be looking at. So, here I am, not a librarian, nor a > coder. I write to this listserv seeking suggestions, ideas and > encouragement. :) > > Thank you - > Cindy >