On Mon, Mar 04, 2013 at 11:11:35AM -0500, Jonathan Rochkind wrote:
> Has anyone found a way to deal with this issue, other than having
> each API registered to an account belonging to whatever individual
> staff happened to be dealing with it that day?
> Thanks for any advice.

We are an RT shop but this will work with whatever helpdesk system you
use. We create an alias

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This account then becomes an an RT ticket. Everyone who has dealings
with that account then becomes a watcher on the RT queue.

When person X leaves their access is removed and the best part is the
person who replaces them already has history of the dealings that person
X encountered.



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