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On Mon, Mar 04, 2013 at 11:11:35AM -0500, Jonathan Rochkind wrote: > > Has anyone found a way to deal with this issue, other than having > each API registered to an account belonging to whatever individual > staff happened to be dealing with it that day? > > Thanks for any advice. We are an RT shop but this will work with whatever helpdesk system you use. We create an alias [log in to unmask] This account then becomes an an RT ticket. Everyone who has dealings with that account then becomes a watcher on the RT queue. When person X leaves their access is removed and the best part is the person who replaces them already has history of the dealings that person X encountered. Cheers, ./fxk > -- Good news is just life's way of keeping you off balance.