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Support Analyst/Customer Support positions for library automation vendor. Duties include (but not limited to), providing product support and responding to customer incident reports; clarifying and documenting issues; investigating problems and searching for solutions; escalating issues to next level (Technical Support Analyst) if problem cannot be resolved. Qualifications: Bachelor's degree required; MLIS or equivalent highly desired Excellent verbal and written communication skills with superior customer service experience Strong troubleshooting and problem solving skills Ability to work under pressure and multitask in a fast paced environment Library experience highly desired Knowledge of Unix and/or Oracle desired For immedate consideration, please reply with MS Word resume attached. ---------- AIM Staffing, Inc. www.aimusa.com 877-965-7900