We are now seeking a qualified and experienced professional to manage
relationships with our libraries network.

**Key responsibility:**  
To manage all customer relationship-related activities for The European
Library and associated projects

**Main duties:**  

  * Anticipate and respond to the needs of the libraries in our network
  * Communicate regularly with member libraries, providing help and advice on all topics related to The European Library
  * Investigate and solve queries and problems raised by libraries
  * Maintain comprehensive and up-to-date profiles of libraries within our customer relationship management system and on the website,
  * Keep accurate and detailed records of correspondence and discussions with libraries
  * Monitor libraries' satisfaction with our service and provide detailed reports
  * Develop and maintain policies on services to libraries
  * Keep all our documentation for libraries up to date
  * Stay fully informed of our products and services and be able to communicate these effectively to libraries

**Skills and experience**  

  * Outstanding communicator
  * Graduate
  * At least one year of relevant experience in a similar position
  * Knowledge of the libraries sector
  * Fluency in English
  * Excellent team player

  * Relevant professional qualification
**The European Library**  
Established since 2005, The European Library offers a single point of access
to the bibliographical and digital collections of the national and research
libraries of Europe. It is a service of the Conference of European National
Librarians (CENL) and is based in the National Library of The Netherlands in
The Hague.

For more information, please visit the website:

Staff of The European Library are employed by the Europeana Foundation, based
in The Hague.

**Terms and conditions of employment**  
The salary for this post is in line with the Collective Labour agreement for
Research Centres, scale 9 or 10, (€ 2.500 - € 3.800,- gross per month, holiday
allowance and annual bonus not included) depending on your experience and
skills. In addition, you will have 42 days holiday per year, a holiday
allowance (8%), an annual bonus (around 8%) and good fringe benefits.

This position is for 6 months in the first instance. Any renewal is subject to
suitable performance and availability of funding. The contract is for a
maximum of 40 hours a week.

**How to apply**  
For questions about the job please email Aubery Escande [log in to unmask]
Please send your CV and application letter to [log in to unmask], clearly
marked 'Library Relations Officer, The European Library'.

Final acceptance date for application: 26 April 2013 at 12:00 CET

First telephone interviews will be held during the week beginning: 6 May 2013

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