 |
 |
We are now seeking a qualified and experienced professional to manage relationships with our libraries network. **Key responsibility:** To manage all customer relationship-related activities for The European Library and associated projects **Main duties:** * Anticipate and respond to the needs of the libraries in our network * Communicate regularly with member libraries, providing help and advice on all topics related to The European Library * Investigate and solve queries and problems raised by libraries * Maintain comprehensive and up-to-date profiles of libraries within our customer relationship management system and on the website, * Keep accurate and detailed records of correspondence and discussions with libraries * Monitor libraries' satisfaction with our service and provide detailed reports * Develop and maintain policies on services to libraries * Keep all our documentation for libraries up to date * Stay fully informed of our products and services and be able to communicate these effectively to libraries Profile: **Skills and experience** _Essential_ * Outstanding communicator * Graduate * At least one year of relevant experience in a similar position * Knowledge of the libraries sector * Fluency in English * Excellent team player _Desirable_ * Relevant professional qualification **The European Library** Established since 2005, The European Library offers a single point of access to the bibliographical and digital collections of the national and research libraries of Europe. It is a service of the Conference of European National Librarians (CENL) and is based in the National Library of The Netherlands in The Hague. For more information, please visit the website: http://www.theeuropeanlibrary.org **Employer** Staff of The European Library are employed by the Europeana Foundation, based in The Hague. **Terms and conditions of employment** The salary for this post is in line with the Collective Labour agreement for Research Centres, scale 9 or 10, (€ 2.500 - € 3.800,- gross per month, holiday allowance and annual bonus not included) depending on your experience and skills. In addition, you will have 42 days holiday per year, a holiday allowance (8%), an annual bonus (around 8%) and good fringe benefits. This position is for 6 months in the first instance. Any renewal is subject to suitable performance and availability of funding. The contract is for a maximum of 40 hours a week. **How to apply** For questions about the job please email Aubery Escande [log in to unmask] Please send your CV and application letter to [log in to unmask], clearly marked 'Library Relations Officer, The European Library'. Final acceptance date for application: 26 April 2013 at 12:00 CET First telephone interviews will be held during the week beginning: 6 May 2013 Brought to you by code4lib jobs: http://jobs.code4lib.org/job/7366/