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Scott, Just curious if anyone has any thoughts about this possibility (I already > know it's not practical): Can I automatically forward to a database all > emails sent to a specific email address? I've seen proprietary things like > Email2DB, but is there a simple open source alternative? > > So I would create a simple email address (say, [log in to unmask]) to give to > patrons (vs. pushing them to a site to fill out a PHP form), but I want to > avoid using an email alias that will push all new emails into all alias > members' email boxes. The admin site method then would allows loggers-in to > claim new emails and others then to see them as 'read'. > This sound like exactly what a ticketing system like OTRS (otrs.com), or RT (http://bestpractical.com/rt/) does, when boiled down to its essentials. A ticketing system will also allow users to track their requests in some sort of interface, which might be of benefit. Regards, Jared -- Jared Camins-Esakov Bibliographer, C & P Bibliography Services, LLC (phone) +1 (917) 727-3445 (e-mail) [log in to unmask] (web) http://www.cpbibliography.com/