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Shameless (and quite late) plug: I wrote up a page<http://phette.net/projects/reference-statistics-software>that covers several popular reference statistics options. Most have already been mentioned above. We used to use a Library Statistics app<https://repository.unm.edu/handle/1928/7566>from U New Mexico but I honestly wouldn't recommend it, it's super outdated. It relies on register_globals being on in PHP. Need I say more? We use Ref Analytics from SpringShare currently. Best, Eric Phetteplace Emerging Technologies Librarian Chesapeake College Wye Mills, MD On Thu, Aug 22, 2013 at 4:44 PM, Kari R Smith <[log in to unmask]> wrote: > We've looked extensively into the question during the past year; our > Reference Archivist has been soliciting and collecting data on products > folks are using, how well they like them, and what they are using them for. > There is also a lot of discussion on the Reference and Outreach lists on > this topic. > > Altarama's RefTracker has come out as one product that can be well used by > multiple types of archives/libraries/special collections. It can be hosted > or licensed for local implementation. They have great customer service and > are willing to set up trials so you can test out the software and all the > features. They have recently added in some features that are useful to > phone/tablet users as well as connecting in with Skype. > > http://www.altarama.com/ > > > Gimlet doesn't allow for multiple back and forth interactions and > attachments although it looks great for quick one-off reference > question/answers and for keeping reference stats. > > > > Kari R. Smith, Digital Archivist > MIT Libraries, Institute Archives and Special Collections > 617-258-5568 | smithkr (at) mit.edu > http://libraries.mit.edu/archives/ > > > -----Original Message----- > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > Halbert, Helen > Sent: Thursday, August 22, 2013 4:26 PM > To: [log in to unmask] > Subject: Re: [CODE4LIB] Desk Statistics Software Question > > Thanks for all your responses, folks. > > I'm wondering if anyone has any recommendations of systems/platforms > specifically for recording reference questions (and answers) and putting > together a searchable knowledge base? Seems like Gilmet might be good for > this -any others? > > Helen > > On 2013-08-22 12:48 PM, "Kaile Zhu" <[log in to unmask]> wrote: > > >People here only need a monthly report. What I have is simple, but > >clear, with a bar graph and hits in number and percentage. But I am > >interested in your approaches. - Kelly Zhu > > > >-----Original Message----- > >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > >Joshua Welker > >Sent: 2013年8月22日 14:38 > >To: [log in to unmask] > >Subject: Re: [CODE4LIB] Desk Statistics Software Question > > > >I strongly recommend HighCharts. It's free and entirely in Javascript, > >and the charts is creates are rendered as SVG and can be manipulated in > >real-time in the browser. I tried the Google Chart API but couldn't > >make heads or tails of it. > > > > > >Josh Welker > > > > > >-----Original Message----- > >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > >Kaile Zhu > >Sent: Thursday, August 22, 2013 2:33 PM > >To: [log in to unmask] > >Subject: Re: [CODE4LIB] Desk Statistics Software Question > > > >I like your line graph. Mine is using simple css to draw the bar. I > >am working on using google chart api to draw combo graph (bar + line). > >Once I finish it, it should look much nicer. .NET has its own chart > >controls, but it's server side and clumsy. - Kelly Zhu > > > >-----Original Message----- > >From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > >Stephen Zweibel > >Sent: 2013年8月22日 14:14 > >To: [log in to unmask] > >Subject: Re: [CODE4LIB] Desk Statistics Software Question > > > >I did the same, but with Python! Available here: > >https://github.com/szweibel/Augur > > > >Allows for customization of what you're tracking. Also open-source. > >Photos attached. > > > >Stephen Zweibel > >Visiting Reference Librarian > >Health Professions Library > >Hunter College > >[log in to unmask] > > > > > > > >On 8/22/13 3:00 PM, "Kaile Zhu" <[log in to unmask]> wrote: > > > >>Not sure if this is what you want. I developed it for my library, > >>using .NET environment. Take a look at the attached pictures. Let me > >>know if you, or anybody else wants it, or want me to show more screen > >shots. > >> > >>Kelly Zhu > >>Web Services Librarian > >>405-974-5957 > >> > >>-----Original Message----- > >>From: Code for Libraries [mailto:[log in to unmask]] On Behalf > >>Of Brian McBride > >>Sent: 2013年8月22日 11:10 > >>To: [log in to unmask] > >>Subject: [CODE4LIB] Desk Statistics Software Question > >> > >>Code4Lib, > >> > >>I am curious what other institutions are using for tracking desk stats? > >>We are evaluating our current solution and wanted to see what what > >>other solutions are available either commercial or open source. > >> > >>Thanks, > >> > >>Brian > >> > >>Brian McBride > >>Head of Application Development > >>J. Willard Marriott Library > >> > >>O: 801.585.7613 > >>F: 801.585.5549 > >>[log in to unmask]<mailto:[log in to unmask]> > >> > >> > >> > >>**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, > >>Blue, and Green! Please print this e-mail only if absolutely necessary! > >> > >>**CONFIDENTIALITY** This e-mail (including any attachments) may > >>contain confidential, proprietary and privileged information. Any > >>unauthorized disclosure or use of this information is prohibited. > >> > > > > > >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, > >Blue, and Green! Please print this e-mail only if absolutely necessary! > > > >**CONFIDENTIALITY** This e-mail (including any attachments) may contain > >confidential, proprietary and privileged information. Any unauthorized > >disclosure or use of this information is prohibited. > > > > > >**Bronze+Blue=Green** The University of Central Oklahoma is Bronze, > >Blue, and Green! Please print this e-mail only if absolutely necessary! > > > >**CONFIDENTIALITY** This e-mail (including any attachments) may contain > >confidential, proprietary and privileged information. Any unauthorized > >disclosure or use of this information is prohibited. >