Thanks, everyone for your examples and suggestions. Super helpful. Andrew On Thu, Oct 31, 2013 at 12:42 AM, Ranti Junus <[log in to unmask]> wrote: > Our library has a User Experience group. This is not a unit, but consists > of 4 people whose part of work is related to user experience. This group's > main focus primarily on the online experience: website, catalog, > e-resources, and accessibility. We did quite a number of usability tests, > shared the results with the stake holders, and recommended the changes. The > changes that we recommended on our web presence tend to be small. The idea > is not to do big change where it's very noticeable, but make it incremental > so users won't get disoriented. Hence the frequent tests. For the > accessibility part, I hired a blind student to assist me assessing our web > presence and e-resources. > > We just hired a dedicated user experience librarian whose work would also > include customer service assessments and user space area. > > > ranti. > > > On Wed, Oct 30, 2013 at 11:24 AM, Andrew Darby <[log in to unmask] > >wrote: > > > Hello, all. This is perhaps a bit off-topic, but I was wondering how > many > > of you have a dedicated usability person as part of your development > team. > > Right now, we have a sort of ad hoc Usability Team, and I'd like to make > a > > pitch for hiring someone who will have the time and inclination to manage > > this effort more effectively. > > > > Anything you'd care to share (on-list or off-) would be welcome. I'm > > especially curious about whether or not this is a full-time > responsibility > > for someone in your organization or if it's shared with another job > > function; if you find this position is working out well or you wish you'd > > spent the money on more robots instead; where this person resides in your > > org chart; what sort of qualifications you looked for when hiring; etc. > > > > Thanks, > > > > Andrew > > > > -- > > Andrew Darby > > Head, Web & Emerging Technologies > > University of Miami Libraries > > > > > > -- > Bulk mail. Postage paid. > -- Andrew Darby Head, Web & Emerging Technologies University of Miami Libraries