 |
 |
We use this approach as well here at Cornell. Our usability group has tried a variety of techniques, including using Morae and writing detailed reports for clients, but having clients observe live from a remote location seems to engage them more. It's become a popular means of testing. One note, though: this method gets called "discount" usability testing, but we found that label to be very inaccurate! We call it "raw" usability instead, which I think better describes the unprocessed flow of information from tester to client. By the way, we also use Macs for most of our testing, and I don't think that it's led to inordinate amounts of confusion. I would recommend running tests in Firefox or Chrome, though, and not Safari. And on a laptop, definitely plug in a mouse so that testers don't have to rely on the trackpad! — Matt -------- Matt Connolly Application Developer, CUL-IT Cornell University Library 218 Olin Library | Ithaca, NY 14853 (607) 256-4209 On Feb 28, 2014, at 6:06 AM, Nadaleen F Tempelman-Kluit <[log in to unmask]> wrote: > Ronan- > That's exactly what we do here at NYU Libraries and it works really well. > We have observers in another room taking notes in real time as the tests > are in progress in another part of the library, using GoToMeeting. > Let me know if you want more details. > > > On Fri, Feb 28, 2014 at 2:14 AM, Ronan McHugh <[log in to unmask]> wrote: > >> Steve Krug recommends GoToMeeting in his book (Rocket Surgery Made Easy). >> They've got a 30 day free trial so we're going to try it out next week on >> some of our colleagues to see if it's worth the price. Basically what we >> want is the ability to capture the screen and sound and to play this live >> for the developers in another room, so that we can all observe together. I >> looked at Silverback, but I think getting users to do a usability test on >> an unfamiliar device (i.e. a Mac) can only lead to problems and confusion. >> I'll let you know how we get on. >> >> Cheers, >> >> Ronan McHugh >> Software Developer >> Royal Library of Denmark >> > > > > -- > Nadaleen Tempelman-Kluit > Head, User Experience (UX) Department > Bobst Library, New York University > [log in to unmask] > (212) 998-2469 > Sign up to help us test our interfaces & get an iTunes gift card! > <https://library.nyu.edu/ux/>