 |
 |
We've been using osTicket for a couple months now. Very configurable, but documentation isn't so great. Ron Gilmour Web Services Librarian Ithaca College Library On Mon, Mar 24, 2014 at 11:43 AM, Jenny Jing <[log in to unmask]> wrote: > Hi, All: > > We are in the process of replacing our internal ticketing system. We need > it to be web-based, and staff can attach screenshots when they report an > issue, and we can run reports to get the usage statistics. > > We also want to use it as a reference question knowledge base in the > future if the system is flexible for us to customize. > For example, users can send us questions and we can keep track of what > kind of questions we get, who is working on it, etc. > > It could be an open source or commercial tool. > > Does anyone know of something which is good to use? > > Thanks. > > Jenny > > Jenny Jing > Information Systems Librarian > Discovery Systems > Queen's University Library > Kingston ON, K7L 5C4 > [log in to unmask] > 613-533-6000 x 75302 >