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Some things that came up in the UX discussion (well, the third of it I was in) at the breakout session, about how to get your library to be more open to UX: Several libraries (Duke is one) use Steve Krug <http://www.sensible.com>'s approach to getting buy-in on usability. They get a bunch of their coworkers into a room (donut bribes are effective) and have them watch actual students using their actual digital services--website or whatever. It's very effective! For more information, read Don't Make Me Think<http://www.sensible.com/dmmt.html>and Rocket Surgery Made Easy <http://www.sensible.com/rsme.html>. It didn't come up in session, but here's a pretty engaging talk<http://matthew.reidsrow.com/articles/16>, by Matthew Reidsma, about UX and this approach. I apologize for the self promotion, but not all libraries' cultures allow for the "big public test" approach. Mine ... might, now, but probably wouldn't have, a couple of years ago. So this process went (is going) a slightly different way in my library. I used a number of approaches to gain trust and political capital, but eventually I totally overwhelmed my coworkers with citations in what, when they can't hear me, I call "a gentle manifesto"--internally, we call it "the Web Plan." Slides outlining the tools/approaches/thought process I used and the Web Plan/Manifesto are both available on ALA Connect <http://connect.ala.org/node/213994>. One thing our approaches have in common: Steve Krug. Seriously, if you haven't read *Don't Make Me Think*, please do! Whether you design websites or not! There's a new edition! It takes less time than a cross-country plane ride to read--how convenient for those of you at conference! ;) And there were several other good tools, but I can't brain anymore. Please, send 'em along! -- Coral Sheldon-Hess http://sheldon-hess.org/coral @web_kunoichi On Tue, Mar 25, 2014 at 9:50 AM, Sean Hannan <[log in to unmask]> wrote: > OptimalWorkshop.com > > -Sean > ________________________________________ > From: Code for Libraries [[log in to unmask]] on behalf of Coral > Sheldon-Hess [[log in to unmask]] > Sent: Tuesday, March 25, 2014 9:48 AM > To: [log in to unmask] > Subject: [CODE4LIB] Usability resources > > Here is one Sumana mentioned: > UserTesting.com > > What else is out there? > > - Coral > > > -- > -- > Coral Sheldon-Hess > http://sheldon-hess.org/coral > @web_kunoichi >