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Hi Ranti, We mostly used the data as part of our content audit, seeing what we needed to add/remove/collect together in one place on the new site. Sometimes five questions was enough, depending on the content, but usually I grouped them into larger categories if I could. "Do you have NVIVO?" three times plus "Where can I find STATA?" nine times plus a couple questions about SPSS told us we needed a page explaining what software we had on all of our computers. (yeah, yeah, I know we should have had it already). For printing it was hundreds of questions about jams, and color printing, and large-format printing. The process essentially consisted of me marking up and sorting spreadsheets; a larger school might want to automate that.... Does that answer your question? Chris Strauber On Thu, Mar 6, 2014 at 5:21 PM, Ranti Junus <[log in to unmask]> wrote: > Hi Chris, > > I'm curious about your analysis re. when the data would start influencing > the redesign process. E.g does 5 queries about a certain topic enough to > warrant the redesign, etc. > > Mind elaborate that a bit? > > > thanks, > ranti. > > > On Thu, Mar 6, 2014 at 1:53 PM, Chris Strauber <[log in to unmask]> > wrote: > > > Most welcome--please post back your results if you find anything you're > > happy with. > > > > Chris > > > > > > On Thu, Mar 6, 2014 at 10:30 AM, Collie, Aaron <[log in to unmask] > > >wrote: > > > > > Yes, we do use DeskTracker for reference stats, but I would say this is > > > more of a "what actually happened" rather than a "what didn't happen, > but > > > could have, and here is a tally mark for it." > > > > > > Certainly possible with the system we have, I'm just thinking a more > > > generally. > > > > > > Thanks for the thoughts, Chris. > > > > > > -Aaron > > > ________________________________________ > > > From: Code for Libraries [[log in to unmask]] on behalf of Chris > > > Strauber [[log in to unmask]] > > > Sent: Thursday, March 06, 2014 10:20 AM > > > To: [log in to unmask] > > > Subject: Re: [CODE4LIB] Tallying needs > > > > > > We've used our LibAnswers (reference and service desk) and LibAnalytics > > > (instruction) data to inform our website redesign process in pretty > much > > > exactly that way. I did it pretty roughly, with spreadsheets and some > > > by-hand analysis, but the data would also be pretty susceptible to > > > scripting for a school or library with more transactions. Your > reference > > > and instruction folk are probably keeping internal stats in some form > you > > > could use for that. > > > > > > Chris Strauber > > > Instructional Design Coordinator > > > Tisch Library, Tufts University > > > [log in to unmask] > > > @cstrauber > > > > > > > > > On Thu, Mar 6, 2014 at 9:54 AM, Collie, Aaron <[log in to unmask] > > > >wrote: > > > > > > > Hello, > > > > > > > > Pardon my ignorance here, but we were discussing use cases and user > > > > stories and noting how static they are (in our implementation of > them) > > > for > > > > capturing user needs for more general library services. Im my > > experience, > > > > there is one story per need, and additional expressions of that > > > particular > > > > need don't really get "counted" to assist with prioritization. > > > > > > > > I'm curious if anyone has used any sort of ticketing system for a > more > > > > traditional library function like reference or instruction that might > > > > "tally" expressions of need (e.g. we've heard a request for an NVIVO > > > course > > > > 4 times in the last semester). Maybe something like Agile or Kanban > > > already > > > > account for accumulation of stories or prioritization based on stats, > > and > > > > I'm just not aware of it? > > > > > > > > -Aaron > > > > > > > > > > > > W. Aaron Collie > > > > Digital Curation Librarian > > > > MSU Libraries > > > > tel: 517.884.0867 email: [log in to unmask] > > > > tweet: aaroncollie site: http://staff.lib.msu.edu/collie/ > > > > > > > > > > > > > -- > Bulk mail. Postage paid. >