Production Systems Librarian
Harvard University

**Job details**  
**Auto req ID** 31933BR  
**School/Unit** Harvard University Information Technology  
**Sub-Unit** ------------  
**Location** USA - MA - Cambridge  
**Job Function** Information Technology  
**Department** Library Technology Services  
**Salary Grade** 056  
**Union** 00 - Non Union, Exempt or Temporary  
**Duties & Responsibilities**  
The Library Systems Group within Library Technology services ensures that
enterprise library technology applications support the objectives and
information management needs of the Harvard Library. The
Library Systems team supports a large portfolio of enterprise library
applications which support collection management, digital repository services,
and discovery and access services.

Systems include HOLLIS Classic/Aleph (integrated library system), HOLLIS
(AquaBrowser discovery system), DRS (Digital Repository Service), Cognos
(library reporting system), MetaLib (federated searching and electronic
resource discovery tool), SFX (link server and electronic journals discovery
tool), EZProxy (authentication system), Verde (electronic resources management
system), ILLiad (interlibrary loan system), Aeon (special collections system),
and Borrow Direct (interlibrary loan system), Visual Collection systems,
archives management systems, and others.

As a member of the Library System Support team, the Production Systems
Librarian works collaboratively with software engineers, analysts, systems
librarians, library staff, and system administrators to support and maintain
stable applications for the Harvard Library. In addition to
a broad user and technical support role, the incumbent performs Tier 3
functional support for HOLLIS Classic and supports and maintains the
E-research systems.

Libraries and library staff rely heavily on technology and digital resources
to provide services to students, faculty and researchers at
Harvard. Enterprise Library Systems are used intensively on
a daily basis by 900+ library staff and 50,000+ students, faculty, and
researchers. Supported systems and services enable
research, teaching, and learning as well as collection management business
processes. These systems and resources are constantly
evolving and require significant technical support, customization, and

The Library Systems Support Team triages, analyzes and directly resolves (or,
as needed, consults with Tier 3 support resources or external vendors to
resolve) service requests and problems reported by members of the user
community. Each team member also provides in-depth
technical support for selected
applications. Support Team members
collaborate with Harvard Library staff and other groups within LTS and HUIT to
provide excellent customer service and ensure smooth running of the enterprise
library technology applications. The Support Team works
together to identify persistent support problems, analyze potential solutions,
and recommend follow-up actions.

As a knowledgeable and experienced advisor in library/library technology, this
position provides user support for a segment of the LTS portfolio including
HOLLIS Classic and E-Research Systems.

**Basic Qualifications**  
Masters in Library and Information Science or equivalent experience required

2-3 years' related experience working in a research library

**Additional Qualifications**  
Demonstrated aptitude for technical analysis and problem solving

Ability to think analytically and explain technical concepts and functions to
non-technical staff

Strong organizational skills and ability to manage multiple competing

Familiarity with Unix fundamentals

Demonstrated success working in environments that value: user-centered
services, collaboration, innovation, and openness

**Additional Information**  
**Harvard offers an outstanding benefits package including:**  
**Time Off: **3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.  
**Medical/Dental/Vision: **We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.  
**Retirement:** University-funded retirement plan with full vesting after 3 years of service.  
**Tuition Assistance Program: **Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.  
**Transportation: **Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.  
**Wellness options:** Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.  
Harvard access to athletic facilities, libraries, campus events and many
discounts throughout metro Boston.

Join Harvard University Information Technology (HUIT) to assure Harvard's
leadership in IT!

**More about HUIT:**  
Harvard University Information Technology is a primary provider of IT services
to the Harvard community.

In collaboration with Harvard's CIO Council, we maintain IT policies and
foster innovation across the University.

**Vision** - We aspire to be an organization with:  
Committed and skilled people accountable to Harvard's mission and serving
faculty and students

Simple processes making it easy to work with us, do our jobs, and deliver

Innovative technology that is the right technology for the right reasons,
including prudent experimentation.

To assure Harvard's leadership in IT, we strive to make it easier for faculty,
students, and staff to teach, research, learn, and work through the effective
use of information technology.





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