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Spiceworks works wonders ;) Riley Childs Junior IT Admin email: [log in to unmask] office: +1 (704) 537-0031 x101 cell: +1 (704) 497-2086 Please Think Before Hitting Reply All I Do Web Design! RileyChilds.net/services ________________________________________ From: Code for Libraries [[log in to unmask]] On Behalf Of Jenny Jing [[log in to unmask]] Sent: Monday, March 24, 2014 11:43 AM To: [log in to unmask] Subject: [CODE4LIB] A ticketing system for internal troubleshooting purpose Hi, All: We are in the process of replacing our internal ticketing system. We need it to be web-based, and staff can attach screenshots when they report an issue, and we can run reports to get the usage statistics. We also want to use it as a reference question knowledge base in the future if the system is flexible for us to customize. For example, users can send us questions and we can keep track of what kind of questions we get, who is working on it, etc. It could be an open source or commercial tool. Does anyone know of something which is good to use? Thanks. Jenny Jenny Jing Information Systems Librarian Discovery Systems Queen's University Library Kingston ON, K7L 5C4 [log in to unmask] 613-533-6000 x 75302