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Spice works is what I currently use as well. Its free, very stabile and simply to setup. I have been using it for about 7 years with no trouble. On 3/24/14, 1:01 PM, "Riley Childs" <[log in to unmask]> wrote: >Spiceworks works wonders ;) > >Riley Childs >Junior >IT Admin >email: [log in to unmask] >office: +1 (704) 537-0031 x101 >cell: +1 (704) 497-2086 > >Please Think Before Hitting Reply All >I Do Web Design! RileyChilds.net/services >________________________________________ >From: Code for Libraries [[log in to unmask]] On Behalf Of Jenny >Jing [[log in to unmask]] >Sent: Monday, March 24, 2014 11:43 AM >To: [log in to unmask] >Subject: [CODE4LIB] A ticketing system for internal troubleshooting >purpose > >Hi, All: > >We are in the process of replacing our internal ticketing system. We need >it to be web-based, and staff can attach screenshots when they report an >issue, and we can run reports to get the usage statistics. > >We also want to use it as a reference question knowledge base in the >future if the system is flexible for us to customize. >For example, users can send us questions and we can keep track of what >kind of questions we get, who is working on it, etc. > >It could be an open source or commercial tool. > >Does anyone know of something which is good to use? > >Thanks. > >Jenny > >Jenny Jing >Information Systems Librarian >Discovery Systems >Queen's University Library >Kingston ON, K7L 5C4 >[log in to unmask] >613-533-6000 x 75302