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Possibly relevant to the keynote this morning, the University of Arizona Libraries are in the midst of a restructuring. We have a brand new team tentatively called User Experience & Engagement, which includes functions like usability, instructional design, marketing & public relations, web & software development, and IT operations. We have some amazing people on the team, and it'll be interesting to see how/if putting all these people on the same team helps improve the UX. We're excited! :-) Mike Hagedon