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I would investigate what technical solutions the CMS offers. Things like red text should be able to be limited; basic filters can strip out style attributes and leave authors with the choice of only a few, pre-defined tags (p, a, headers, lists, etc.) with globally-defined styles. If your CMS can't do that, it's not managing content very well. And just to be contrarian, Nielsen says multiple exclamation points are good: http://www.nngroup.com/articles/really-break-grammar-rules/ In all seriousness, I was an English major and have a hard time stomaching those recommendations, but hey the web is not an academic paper. Best, Eric Phetteplace Emerging Technologies Librarian Chesapeake College Wye Mills, MD On Thu, Apr 17, 2014 at 9:47 PM, Eric Lease Morgan <[log in to unmask]> wrote: > > On Apr 17, 2014, at 9:13 PM, "Miles Fidelman" < > [log in to unmask]> wrote: > > > > Give up and let chaos reign supreme? > > > Yep! That's what I would do. -- ELM >