Product Manager, Platform  
Ann Arbor, MI

Are you a planner and a doer? Does the opportunity to work with highly
motivated technical people, to investigate issues, specify resolutions, and
implement solutions to help customers excite you? Then don't hesitate to apply
for Proquest's Product Manager role.

As a **Product Manager **you will be responsible for gathering, developing,
documenting and supporting the delivery of platform-related business
requirements in the area of assigned responsibility. As part of a technical
team you will investigate, specify and implement solutions while serving as
the product owner within a scrum team. Your responsibility
will include defining and prioritizing the work of the scrum team as well as
working closely with Training and Technical Support groups in the rollout and
ongoing support of your products. You will also have
frequent customer contact in both the definition of products and features, as
well as providing Tier 2 support to customer-facing groups to ensure your
products solve the customer's problems..

Some of what you'll be doing:


• Innovator: Originate innovative solutions for platform capabilities that
meet existing and future market needs, increase the value of current databases
or introduce new product/service opportunities

• Analyzer: Analyze business objectives and user and customer needs and
develop detailed business requirements and other documentation to drive
database and platform development processes

• Leader: Provide business leadership and direction to multi-functional
implementation teams, user experience designers, content editors and software
developers and project managers, to ensure business objectives are effectively

• Owner/Operator: Serve as "component owner" for one or more feature areas of
the platform, ensuring consistency of functionality and driving
improvements/new functionality to the market. Monitors
their area and escalates issues as appropriate


• Researcher: Research and analyze markets to understand current platform and
customer needs and to identify potential new opportunities

• Opportunity Maven: Monitor customer and user feedback, market and technology
trends and competitor activity to identify opportunities for platform

• Jack-of-all trades: Work closely with internal publishing, marketing and
sales staff to develop an understanding of product, sales and business

What you'll need to be successful:

• Bachelor's Degree, 2 years in a product management, project management or
business analyst role and/or equivalent experience

• 5 years industry experience in relevant roles in publishing, information
services or information technology businesses, or closely related fields and
Bachelor's degree and/or equivalent combination of education

• Experience working with end-users, customers, marketing, product management
and software developers

• Demonstrable knowledge of web-based technologies

• Experience with software product development processes, particularly

• Ability to serve as product owner in a scrum team, properly prioritizing
work, guiding the team and escalating issues when committed work is at risk

• Proven ability to provide business direction and leadership to cross-
functional implementation teams and the drive and resilience to ensure those
teams succeed

• Demonstrably strong analytical skills and broad business grounding that
enable the crafting of detailed and effective business requirements

• Extensive knowledge of public and academic libraries, the library market or
library science, and familiarity with online searching, reference, and
information access tools

• Very strong verbal and written communication and presentation skills

• Strong self-motivation, demonstrably able to work independently and thrive
in a fast-paced, multi-tasking environment while maintaining excellent working
relationships with people in a wide variety of functional areas

Bonus Points!

• Strong familiarity with existing ProQuest products and product architecture

• Familiarity with relevant industry organizations and services including ALA,
NISO, CrossRef, DOAJ, etc.

• Familiarity with relevant library systems, technologies, and standards, e.g.
OPACs, Link Resolvers, COUNTER, OpenURL, Z39.50, SRW/U, DOI, OAI, Shibboleth,

• Understanding of ProQuest platform and other systems

• Knowledge of accessibility standards

• Proven experience in troubleshooting and resolving technical issues

Here's what you want to know about the Ann Arbor office

_Fantastic people:_ Where smart is the norm and unique is

_Fun location_: Restaurants all around, within walking distance to Briarwood
Mall, and approximately 3 miles from Downtown Ann Arbor.

_Great benefits:_ On-site events,
flexible scheduling and wellness programs, plus Bike to work benefits.

_Awesome office environment: _Nice office, jeans are the
norm and unlimited complimentary coffee and tea for the caffeine craved

_Amazing company_: Annual compensation reviews, generous
bonuses, along with being voted as one of the Top Places to Work by Detroit
Free Press, three years in a row!

 About ProQuest

ProQuest connects people with vetted, reliable information. We provide
seamless access to and navigation of more than 125 billion digital pages of
the world's scholarship, delivering it to the desktop and into the workflow of
serious researchers in multiple fields, from arts, literature, and social
science to general reference, business, science, technology, and medicine. The
company is currently rolling out the all-new ProQuest® platform, which moves
beyond navigation to empower researchers to use, create, and share content--
accelerating research productivity.

If this position isn't quite your fit, check out our other positions posted on
our "Career" page under About Us. ProQuest's corporate
office is located in Ann Arbor, MI.

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