I'd second the suggestions from Erin with regards establishing style guides and Ross's suggestion of peer review. While not quite directly about the issue you have, Paul Boag a UK web designer has spoken and blogged on how clear policies relying on quantitative measures can help establish clear policies and (perhaps!) take some of the emotion out of decision making - e.g. see http://boagworld.com/business-strategy/website-animal/ - perhaps a similar approach might help here as well. Owen Owen Stephens Owen Stephens Consulting Web: http://www.ostephens.com Email: [log in to unmask] Telephone: 0121 288 6936 On 18 Apr 2014, at 15:15, Erin White <[log in to unmask]> wrote: > Develop a brief content and design style guide, then have it approved by > your leadership team and share it with your organization. (Easier > said than done, I know.) Bonus points if you work with your (typically) > print-focused communications person to develop this guide and get his/her > buy-in on creating content for the web. > > A style guide sets expectations across the board and helps you when you > need to play they heavy. As you need, you can e-mail folks with a link to > the style guide, ask them to revise, and offer assistance or suggestions if > they want. > > Folks are grumpy about this at first, but generally appreciate the overall > strategy to make the website more consistent and professional-looking. It > ain't the wild wild west anymore - our web content is both functional and > part of an overall communications strategy, and we need to treat it > accordingly. > > -- > Erin White > Web Systems Librarian, VCU Libraries > 804-827-3552 | [log in to unmask] | www.library.vcu.edu > > > On Fri, Apr 18, 2014 at 9:39 AM, Pikas, Christina K. < > [log in to unmask]> wrote: > >> Laughing and feeling your pain... we have a communications person (that's >> her job) who keeps using bold, italics, h1, in pink (yes pink), randomly in >> pages... luckily she only does internal pages, and not external. >> >> You could schedule some writing for the web sessions, but I don't know >> that it will help. You could remove any text formatting... In the end, you >> probably should just do as I do: close the page, breathe deeply, get up and >> take a walk, and get on with other things. >> >> Christina >> >> -----Original Message----- >> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of >> Simon LeFranc >> Sent: Thursday, April 17, 2014 7:43 PM >> To: [log in to unmask] >> Subject: [CODE4LIB] distributed responsibility for web content >> >> My organization has recently adopted an enterprise Content Management >> System. For the first time, staff across 8 divisions became web authors, >> given responsibility for their division's web pages. Training on the >> software, which has a WYSIWYG interface for editing, is available and with >> practice, all are capable of mastering the basic tools. Some simple style >> decisions were made for them, however, it is extremely difficult to get >> these folks not to elaborate on or improvise new styles. Examples: >> >> making text red or another color in the belief that color will draw >> readers' attention making text bold and/or italic and/or the size of a >> war-is-declared headline (see 1); using images that are too small to be >> effective adding a few more images that are too small to be effective >> attempting to emphasize statements using ! or !! or !!!!! writing in a >> too-informal tone ("Come on in outta the rain!") [We are a research >> organization and museum.] feeling compelled to ornament pages with >> clipart, curlicues, et al. centering everything >> There is no one person in the organization with the time or authority to >> act as editorial overseer. What are some techniques for ensuring that the >> site maintains a clean, professional appearance? >> >> Simon >> >> >>