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I'm looking for resources on managing IT departments and infrastructure in an academic environment. Resources that go over high level organization stuff like essential job roles, policies, standard operating procedures, etc.? Anyone know of any good resources out there that they consider useful or essential? Thanks, Mike Mike Beccaria Systems Librarian Head of Digital Initiative Paul Smith's College 518.327.6376 [log in to unmask] Become a friend of Paul Smith's Library on Facebook today!