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Log analysis can sometimes tell you more than a survey; however it requires clickstream analysis, and limited cognitive modeling. User studies with eye tracking can be very revealing ( especially if you trust a model like EZ-reader to proxy for cognitive load ). EEG can also give very useful results, but is intrusive and distracting. OTOH if you add a complaints button you will never lack for feedback. (Actually, an oops command for reporting mistakes worked well in production in the 80s at (I think ) UPenn. Simon On Jun 2, 2014 1:06 PM, "Josh Wilson" <[log in to unmask]> wrote: > Has anyone implemented an online feedback or usability form that you'd > consider successful? "Successful" as in, generated at least some minimally > useful responses while remaining unobtrusive to users? > > I'm being asked about getting such a thing going on our library and digital > collections sites. But I'm hesitant on the value. All the examples of this > kind of thing that I've seen (e.g. various flavors of pop-up) or that have > been suggested seem annoying, or will be ignored, or will be annoying AND > ignored. > > Ideally I'd like to hear about: > > 1. Ways of gathering online feedback that have worked > 2. Ways of gathering online feedback that have definitively NOT worked > > Thanks for your thoughts! > > Josh >