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Has anyone implemented an online feedback or usability form that you'd consider successful? "Successful" as in, generated at least some minimally useful responses while remaining unobtrusive to users? I'm being asked about getting such a thing going on our library and digital collections sites. But I'm hesitant on the value. All the examples of this kind of thing that I've seen (e.g. various flavors of pop-up) or that have been suggested seem annoying, or will be ignored, or will be annoying AND ignored. Ideally I'd like to hear about: 1. Ways of gathering online feedback that have worked 2. Ways of gathering online feedback that have definitively NOT worked Thanks for your thoughts! Josh