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I'm not sure what all is in LibAnswers, but SubjectsPlus has a talkback module for publicly answering questions from patrons, e.g., http://library.miami.edu/sp/subjects/talkback.php and then an FAQ module, e.g., http://library.miami.edu/sp/subjects/faq.php which is sprinkled with things that we think might be useful to patrons. On Mon, Sep 15, 2014 at 1:55 PM, Jonathan Bloy <[log in to unmask]> wrote: > The new version of LibAnswers (we're currently playing around with a v2 > beta site) allows for separate knowledgebases, you can also set a > knowledgebase to only be accessible by certain groups. In our LA v2 beta > site, we've set up a group for library staff FAQs. > > > -- > Jonathan Bloy > Librarian, Head of Digital Initiatives > Edgewood College > Madison, Wisconsin > http://library.edgewood.edu > > > > -----Original Message----- > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > Kim, Bohyun > Sent: Friday, September 12, 2014 9:42 AM > To: [log in to unmask] > Subject: [CODE4LIB] Open source alternative to LibAnswers as the library > IT KB for library staff? > > Hi all > > Does anyone have a suggestion for the free open-source Q/A board + easily > searchable KB comparable to LibAnswers? We already have LibAnswers for > patrons. This is more for the library staff who submits a lot of similar or > same questions to the Library IT help desk. > > It is an option to use the SharePoint Discussion Board but I am looking > for an alternative since SP tends to get lukewarm responses from users in > my experience. > > Any suggestions or feedback would be appreciated. > > Thanks, > Bohyun > -- Andrew Darby Head, Web & Emerging Technologies University of Miami Libraries