I think this was not clear in my original question (probably not a good idea to list LibAnswers and SP discussion board together). 

We are looking for the library KB for staff only, so it will be not publicly visible and, the access will be restricted to library staff only. 

Thanks for the suggestions! 


From: Code for Libraries [[log in to unmask]] on behalf of Andrew Darby [[log in to unmask]]
Sent: Monday, September 15, 2014 2:28 PM
To: [log in to unmask]
Subject: Re: [CODE4LIB] Open source alternative to LibAnswers as the library IT KB for library staff?

I'm not sure what all is in LibAnswers, but SubjectsPlus has a talkback
module for publicly answering questions from patrons, e.g.,

and then an FAQ module, e.g.,

which is sprinkled with things that we think might be useful to patrons.

On Mon, Sep 15, 2014 at 1:55 PM, Jonathan Bloy <[log in to unmask]> wrote:

> The new version of LibAnswers (we're currently playing around with a v2
> beta site) allows for separate knowledgebases, you can also set a
> knowledgebase to only be accessible by certain groups.  In our LA v2 beta
> site, we've set up a group for library staff FAQs.
> --
> Jonathan Bloy
> Librarian, Head of Digital Initiatives
> Edgewood College
> Madison, Wisconsin
> -----Original Message-----
> From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of
> Kim, Bohyun
> Sent: Friday, September 12, 2014 9:42 AM
> To: [log in to unmask]
> Subject: [CODE4LIB] Open source alternative to LibAnswers as the library
> IT KB for library staff?
> Hi all
> Does anyone have a suggestion for the free open-source Q/A board + easily
> searchable KB comparable to LibAnswers? We already have LibAnswers for
> patrons. This is more for the library staff who submits a lot of similar or
> same questions to the Library IT help desk.
> It is an option to use the SharePoint Discussion Board but I am looking
> for an alternative since SP tends to get lukewarm responses from users in
> my experience.
> Any suggestions or feedback would be appreciated.
> Thanks,
> Bohyun

Andrew Darby
Head, Web & Emerging Technologies
University of Miami Libraries