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On Nov 4, 2014, at 9:42, Joshua Welker <[log in to unmask]> wrote: > 3. Libraries have a culture of > protecting vendors from criticism. Sure, we do lots of criticism behind > closed doors, but nowhere that leaves an online footprint. Oops. Someone should have told me that rule before I openly and repeatedly criticized EBSCO for having a broken DNS configuration that is celebrating the 2-year anniversary of my in-depth bug report to them, along with a specific resolution path that their IT department has demonstrated an amazing resolve to ignore despite repeated pings to their customer service representatives to keep the issue active over the past 2 years. -- Andrew Anderson, Director of Development, Library and Information Resources Network, Inc. http://www.lirn.net/ | http://www.twitter.com/LIRNnotes | http://www.facebook.com/LIRNnotes