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Apologizes for cross-posting ### Hi all -- We are investigating several software platforms for creating and managing internal documentation and wanted to see what experiences others have had with these packages. We are evaluating * MadCap Flare * Adobe RoboHelp * Confluence Our initial goals for these systems are to replace or augment our existing documentation strategy, which is a mix of private Google sites, SharePoint and Word docs. We are starting with our IT department but hope to include other user groups over time. Things we like: * SVN control with MapCap and RoboHelp. However, we have run into problems with both of their implementations * Write once publish everywhere functionality * HTML5 support with WebHelp Plus * Context aware searching * Easily export and share documentation externally (PDF) * Consistent theming and styling across all the documentation * User/group security management for hiding more sysadmin documentation Things we don't like * Windows only (MadCap and RoboHelp) * WebHelp requires IIS (?) * Limited functionality with the hosted version of Confluence What are people using to manage their internal systems/architecture/application documentation? Are there other products we should be considering? Many thanks, Scott ---- Scott Williams Data & Database Administrator Yale University Art Gallery