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Hi Do any of you use a helpdesk ticket system? What do you use? How do you get on with it etc? I am particularly interested in open source software. Thanks Stuart ================================================================================ Stuart Forrest PhD, LITA Member Library Systems Specialist Beaufort County Library 843 255 6450 [log in to unmask]<mailto:[log in to unmask]> http://www.beaufortcountylibrary.org<http://www.beaufortcountylibrary.org/> For Leisure, For Learning, For Life