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I tried out a dozen or so about a year ago when we had a discussion about it and osTicket was my favorite of those I tested. I was ultimately out voted in favor of a closed source product but that's how it goes...... On Monday, June 8, 2015, McCanna, Terran <[log in to unmask]> wrote: > We are preparing to switch from a commercial package (Numara Footprints) > to osTicket. We looked at a number of commercial and open source products, > and we narrowed it down to two open source products that we liked, osTicket > and RT (RequestTracker). We installed both of those to test them out and > all of us preferred osTicket. The features are similar in both. RT has more > add-on modules available so if you expect to want to do heavy > customizations, that might be a better choice, but osTicket is nicer out of > the box and will require less configuration time. > > > Terran McCanna > PINES Program Manager > Georgia Public Library Service > 1800 Century Place, Suite 150 > Atlanta, GA 30345 > 404-235-7138 > [log in to unmask] <javascript:;> > > ----- Original Message ----- > From: "Stuart Forrest" <[log in to unmask] <javascript:;>> > To: [log in to unmask] <javascript:;> > Sent: Monday, June 8, 2015 5:28:59 PM > Subject: [CODE4LIB] Hrlpdesk Software > > Hi > > Do any of you use a helpdesk ticket system? What do you use? How do you > get on with it etc? I am particularly interested in open source software. > > Thanks > Stuart > > > > ================================================================================ > Stuart Forrest PhD, LITA Member > Library Systems Specialist > Beaufort County Library > 843 255 6450 > [log in to unmask] <javascript:;><mailto:[log in to unmask] <javascript:;> > > > > http://www.beaufortcountylibrary.org<http://www.beaufortcountylibrary.org/ > > > > For Leisure, For Learning, For Life > -- Rogan Hamby, MLS, CCNP, MIA Managers Headquarters Library and Reference Services, York County Library System “You can never get a cup of tea large enough or a book long enough to suit me.” ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>