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We use redmine and purchased a crm/help desk plugin which works really nice. On Jul 1, 2015 2:50 PM, "Dean W. Armstrong" <[log in to unmask]> wrote: > We use Bugzilla that we customized to work both in a software development > and a helpdesk environment. We've been running it for 13 years. > > > -----Original Message----- > From: Code for Libraries [mailto:[log in to unmask]] On Behalf Of > Rogan Hamby > Sent: Monday, June 08, 2015 4:42 PM > To: [log in to unmask] > Subject: Re: [CODE4LIB] Hrlpdesk Software > > I tried out a dozen or so about a year ago when we had a discussion about > it and osTicket was my favorite of those I tested. I was ultimately out > voted in favor of a closed source product but that's how it goes...... > > On Monday, June 8, 2015, McCanna, Terran <[log in to unmask]> > wrote: > > > We are preparing to switch from a commercial package (Numara > > Footprints) to osTicket. We looked at a number of commercial and open > > source products, and we narrowed it down to two open source products > > that we liked, osTicket and RT (RequestTracker). We installed both of > > those to test them out and all of us preferred osTicket. The features > > are similar in both. RT has more add-on modules available so if you > > expect to want to do heavy customizations, that might be a better > > choice, but osTicket is nicer out of the box and will require less > configuration time. > > > > > > Terran McCanna > > PINES Program Manager > > Georgia Public Library Service > > 1800 Century Place, Suite 150 > > Atlanta, GA 30345 > > 404-235-7138 > > [log in to unmask] <javascript:;> > > > > ----- Original Message ----- > > From: "Stuart Forrest" <[log in to unmask] <javascript:;>> > > To: [log in to unmask] <javascript:;> > > Sent: Monday, June 8, 2015 5:28:59 PM > > Subject: [CODE4LIB] Hrlpdesk Software > > > > Hi > > > > Do any of you use a helpdesk ticket system? What do you use? How do > > you get on with it etc? I am particularly interested in open source > software. > > > > Thanks > > Stuart >