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Hi Michael, Have you posted to the ArchivesSpace Google Group https://groups.google.com/forum/#!forum/archivesspace? I've found it really helpful when I've had issues with ArchivesSpace. What version of ArchivesSpace are you running? Claire -- Claire Knowles Library and University Collections University of Edinburgh On 16/07/2015 18:44, "Code for Libraries on behalf of Bobak, Michael - HPL" <[log in to unmask]<mailto:[log in to unmask]> on behalf of [log in to unmask]<mailto:[log in to unmask]>> wrote: Good afternoon, I am trying to troubleshoot an issue we are having with our Archives Space server. Currently, whenever someone tries to export a resource by Downloading the EAD as a PDF we get an Internal Server 500 response back, with a not so descriptive error text of (Error) Timeout::Error. Here is a link to a screenshot of the error message. http://i.imgur.com/hLBJXRY.png I am led to believe that this has to do with a timeout issue with the server and some script that is generating the PDF. I am just not certain where the script or configuration file reside within the AS structure in order to increase the timeout value. Hopefully someone has some idea where I should look. If I am way off with my assessment perhaps someone else could point me in the direction as to what is causing this error. I appreciate any responses anyone may have! Regards, Michael Bobak