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On Mar 1, 2016, at 9:39 PM, Fitchett, Deborah <[log in to unmask]<mailto:[log in to unmask]>> wrote: I actually feel that the tech side of library things may be less bewildering to a non-tech person than the *culture*. Things like: * the way any progress happens in University Time * the way we're dependent on vendors in ways that mean that yes, often our systems SUCK but we just have to play the hand we're dealt * the sometimes-fraught relationship between Library IT and University IT * the customer-focus of the library - including colleagues as customers * and relatedly, the collaborative nature of so much library work * depending on where they've come from and how well you're staffed, the very "bitsy" nature of Library IT, not just in having to know about lots of things but having to jump from one thing to another at a moment's notice to troubleshoot instead of being able to get stuck into a project If someone has no experience in libraries and gets thrust into this culture from something quite different, then no matter how quickly they pick up the tech they risk feeling very adrift in terms of how Things Are Done Around Here and jangling with people because each party is trying to interact in very different ways. Or they may be a perfect fit culturally and that's why they've made the move! But it's worth keeping a watch to be sure there aren't any "culture shock" incidents, or if there are to deal with them before they cause too much stress. Deborah +1