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Hi, I am prototyping out a Redhen implementation in Drupal for Multnomah Public Library. At Drupalcon now but can discuss in more depth next week when I'm back home. Thanks, Rebekah On Wednesday, May 11, 2016, CODE4LIB automatic digest system < [log in to unmask]> wrote: > There are 10 messages totaling 2280 lines in this issue. > > Topics of the day: > > 1. Back-of-house software (6) > 2. Join the discussion @ ALA Annual: ‘Diverse and inclusive metadata: > Developing cultural competencies in descriptive practices’ > 3. Job Posting: Technology Librarian - Loyola / Notre Dame Library, > Baltimore, MD > 4. NASIG 2016 Conference – MAY 18 EARLY BIRD REGISTRATION DEADLINE > 5. Where can I find a basic set of user stories for a digital library? > > ---------------------------------------------------------------------- > > Date: Wed, 11 May 2016 07:48:23 +0000 > From: Ben Companjen <[log in to unmask] <javascript:;>> > Subject: Re: Back-of-house software > > Hi Stuart, > > First thought (or what should have been my first thought): what problem(s) > are you trying to solve? > I sometime wish I had software that is better geared for service > management (including incident management, CRM and documentation), but in > our small organisation with three main services it has already been helpful > to structure the information differently and get it together in well-known > places. For the Dataverse service that I'm managing we use Google > Drive/Docs, ownCloud and JIRA. > > Incident and service request management is the most important > process/business function that I think would benefit from software support. > Emails, tasks and notes in various places aren't enough anymore to keep > track of problems and questions. JIRA helps a little, but not all requests > relate to software problems and I don't want to use it for every > simple-to-answer question. > > Have you asked your institution's IT service desk for suggestions? They > might be able to support when you choose the same software. Our IT uses RT > and seems happy with it. I'm hoping to get a queue for Dataverse-related > requests in their system. > > Hope this helps. > > Ben > > > > > On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. Yeates" < > [log in to unmask] <javascript:;> on behalf of [log in to unmask] > <javascript:;>> wrote: > > >I’m looking for recommendations for software to run our much of our > >academic library back-of-house business-as-usual work. Things like > incident > >management, CRM, documentation management, etc across three tiers of > >support. > > > >We’re looking for something more structured than a mediawiki wiki (which > >we’ve got) and probably less structured than full-blown ITIL. We’re happy > >with open source or proprietary, self-hosted or cloud solution, but we’re > >not happy to pay the kinds of money that Alemba (formerly VMWare) are > >asking for vFire Core (formerly VMware Service Manager). > > > >We have library management system (ALMA), a discovery system (PRIMO), a > >website (httpd, drupal), a proxy (EZproxy) and a copyright management > >system (Talis Aspire). Our institution provides us with user management, > >physical access management, VM host, email and physical infrastructure. > > > >Thoughts? > > > >-- > >...let us be heard from red core to black sky > > ------------------------------ > > Date: Wed, 11 May 2016 09:46:41 -0400 > From: Erin White <[log in to unmask] <javascript:;>> > Subject: Re: Back-of-house software > > Following this thread closely to see what y'all use. > > We evaluated our institution's IT support desk software and found the > interface pretty hostile to problem-submitters. Instead we've stuck with > our own in-house problem reporting system that has a much simpler user > interface. It meets many business needs but doesn't integrate with our > other systems (documentation, etc.) and our software development workflow. > So we have some things we could be doing much better. > > -- > Erin White > Web Systems Librarian, VCU Libraries > (804) 827-3552 | [log in to unmask] <javascript:;> | www.library.vcu.edu > > On Wed, May 11, 2016 at 3:48 AM, Ben Companjen <[log in to unmask] > <javascript:;>> > wrote: > > > Hi Stuart, > > > > First thought (or what should have been my first thought): what > problem(s) > > are you trying to solve? > > I sometime wish I had software that is better geared for service > > management (including incident management, CRM and documentation), but in > > our small organisation with three main services it has already been > helpful > > to structure the information differently and get it together in > well-known > > places. For the Dataverse service that I'm managing we use Google > > Drive/Docs, ownCloud and JIRA. > > > > Incident and service request management is the most important > > process/business function that I think would benefit from software > support. > > Emails, tasks and notes in various places aren't enough anymore to keep > > track of problems and questions. JIRA helps a little, but not all > requests > > relate to software problems and I don't want to use it for every > > simple-to-answer question. > > > > Have you asked your institution's IT service desk for suggestions? They > > might be able to support when you choose the same software. Our IT uses > RT > > and seems happy with it. I'm hoping to get a queue for Dataverse-related > > requests in their system. > > > > Hope this helps. > > > > Ben > > > > > > > > > > On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. Yeates" < > > [log in to unmask] <javascript:;> on behalf of [log in to unmask] > <javascript:;>> wrote: > > > > >I’m looking for recommendations for software to run our much of our > > >academic library back-of-house business-as-usual work. Things like > > incident > > >management, CRM, documentation management, etc across three tiers of > > >support. > > > > > >We’re looking for something more structured than a mediawiki wiki (which > > >we’ve got) and probably less structured than full-blown ITIL. We’re > happy > > >with open source or proprietary, self-hosted or cloud solution, but > we’re > > >not happy to pay the kinds of money that Alemba (formerly VMWare) are > > >asking for vFire Core (formerly VMware Service Manager). > > > > > >We have library management system (ALMA), a discovery system (PRIMO), a > > >website (httpd, drupal), a proxy (EZproxy) and a copyright management > > >system (Talis Aspire). Our institution provides us with user management, > > >physical access management, VM host, email and physical infrastructure. > > > > > >Thoughts? > > > > > >-- > > >...let us be heard from red core to black sky > > > > ------------------------------ > > Date: Wed, 11 May 2016 08:45:56 -0600 > From: Liz Woolcott <[log in to unmask] <javascript:;>> > Subject: Join the discussion @ ALA Annual: ‘Diverse and inclusive > metadata: Developing cultural competencies in descriptive practices’ > > ***Apologies in advance for cross-posting*** > > The ALCTS Metadata Interest Group (MIG) will be hosting two programs on > “Diverse and inclusive metadata: Developing cultural competencies in > descriptive practices” during the 2016 ALA Annual Meeting in Orlando, > Florida in June. > > This event will include two sessions on diversity in metadata-related > topics, one to take place on Saturday, June 25th from 10:30 to 11:30 and > another to take place during the regular business meeting of the ALCTS > Metadata Interest Group, on Sunday, June 26th at 8:30 am. > > More information about each presentation, including the presenter and > specific presentation topics, can be found below or at the ALCTS Metadata > Interest Group blog > < > http://www.alcts.ala.org/metadatablog/2016/03/join-the-discussion-ala-annual-diverse-and-inclusive-metadata-developing-cultural-competencies-in-descriptive-practices/ > > > . > > Additional events and programming related to diversity has been compiled by > the ALA Committee on Diversity (COD), along with the Office for Diversity, > Literacy and Outreach Services (ODLOS) and is available here: > https://sites.google.com/site/diversityrelatedevents/ > > > ***************************************************** > > Program Details: > > > *Saturday, June 25, 10:30am* > > ALCTS sponsored program > > Orange County Convention Center, Room W222 > > View on the ALA 2016 scheduler: > > https://www.eventscribe.com/2016/ala-annual/fsPopup.asp?Mode=presInfo&PresentationID=139579 > > > > *1. Presentation Title*: Impacts and Limitations of Culturally Responsive > Subject Headings in Tribal College Libraries > > *Presenter*: Hannah Buckland, Leech Lake Tribal College > > *Abstract*: > > At tribal college libraries, prejudice embedded in controlled subject > vocabularies impedes students’ access to library materials. The > Eurocentric terminology and viewpoint underpinning Library of Congress > Subject Headings, for example, often exclude tribes which have not been > federally recognized, favor anglicized generalization over local precision, > and treat concepts as mutually exclusive entities rather than overlapping, > interrelated pieces, as is more consistent with Native worldview. Culture > directly molds classification; while no classification system is free of > cultural bias, mass-adopted classification systems like LCSH are troubling > in that they fail to reflect the full spectrum of diversity, both of the > collection and of library users. > > At the Bezhigoogahbow Library—a joint-use academic/community library > serving both students of Leech Lake Tribal College LLTC and residents of > the Leech Lake Reservation in northern Minnesota—locally assigned, > culturally responsive subject headings improve access to LLTC-owned > materials. Strategies for developing this metadata will be discussed. > Despite local successes, however, library staff have observed students > familiar with the specialized vocabulary of the Bezhigoogahbow Library’s > online catalog struggle when conducting subject searches in the consortial > catalog and databases where LCSH remain the norm. While inclusive metadata > may originate on a local level, implementation on a larger scale remains > necessary. > > > 2. *PresentationTitle*: Hidden Stories, Inclusive Perspectives: Describing > Photographs of Jewish Refugees in Shanghai > > *Presenter*: Rachel Wen-Paloutzian, Loyola Marymount University > > *Abstract*: > > When a collection of over 600 photographs and negatives was discovered in > the backlog of Loyola Marymount University LMU Library’s Department of > Archives and Special Collections, there were moments of surprise, intrigue, > and fascination. While information about the collection is limited, the > pictures have presumably been taken by Werner von Bolternstern, a > photographer and avid postcard collector, who donated the collection among > many others to LMU. The Werner von Bolternstern Shanghai Photograph and > negative Collection offers rare visual records and remarkable documentation > of life in Shanghai, China, from 1937 to 1949. Besides Shanghai urban > landscapes, historical architecture, and street scenes, the photographs > offer a unique glimpse into the community of Jewish refugees living in > Shanghai at the time, including social life, businesses, community events, > and government documents of Jewish refugees who fled the Holocaust. > > Through contemplating various strategies for developing accurate and > inclusive metadata, this presentation will discuss the research and > creation process of descriptive metadata for the Werner von Bolternstern > Shanghai Photograph and Negative Collection. It will highlight ethical and > political questions in terms of how to appropriately describe the > photographs and how to create sensible description out of uncertainty. As > the presentation will evaluate controlled vocabularies and subject > headings, especially for images of people who might or might not be Jewish > refugees, it illustrates the importance of metadata in historical > identification and narratives. Part of the research for metadata creation > is to understand the historical and social context of these images, not > making a conclusion but opening the door to more meaningful conversation on > this topic. Further, this presentation will explore two strategies to > ensure inclusiveness and enhance description: the strategy of crowdsourcing > with the community of Jewish refugees who lived in Shanghai during the > 1930s and 1940s, as well as the strategy of maintaining a balance between > description and interpretation in order to sensitively represent diverse > communities from different perspectives. Perhaps the most important > strategy for increasing cultural inclusiveness of metadata is to be open > and flexible, as we treat metadata as dynamic living narration of stories > and perspectives. > > > > *Sunday, June 26th, 8:30am* > > ALCTS Metadata Interest Group Business Meeting > > Orange County Convention Center, Room W102A > > View on the ALA 2016 Scheduler: > > https://www.eventscribe.com/2016/ala-annual/fsPopup.asp?Mode=presInfo&PresentationID=143642 > > > > *1. Presentation Title*: Digital Library North: Engaging with communities > to develop culturally appropriate-and-aware metadata > > *Presenter*: Sharon Farnel, University of Alberta > > *Abstract*: > > Digital Library North https://www.ualberta.ca/~dln a four year > collaboration between researchers at the University of Alberta Edmonton, > Canada), staff at the Inuvialuit Cultural Resource Centre Inuvik, Canada), > and communities within the Inuvialuit Settlement Region ISRNorthwest > Territories, Canadato develop a digital library infrastructure to support > access to cultural resources. A key objective of the project is to work > with the communities to develop a culturally appropriate metadata > framework for resource description and discovery. > > We are seeking to define and develop a culturally appropriate metadata > framework through multiple parallel processes: a) investigation and > critical examination of the scholarly literature around cultural approaches > to metadata, b) examination and assessment of the characteristics of the > proposed content of the digital library, c) close collaboration with > community members to understand the metadata elements important to meeting > their information needs, and d) design of metadata based on information > seeking behaviours of community members. > > In this session, we will a report on early investigations into the > literature of culturally relevant metadata, b) discuss the results of > early engagement - interviews, surveys, information audits - with the > communities and assessment of sample digital library content, c) describe > how this influenced the initial metadata design and application to sample > materials, d) and discuss the processes for taking the design and > application to the communities for testing and feedback. > > > *2. Presentation Title*: Creating Inclusive and Discoverable Metadata: > Practices at Fresno State > > *Presenter*: Tiewei Liu, California State University, Fresno > > *Abstract*: > > Today, it is very important that academic libraries make efforts to > increase cultural inclusiveness and cross-cultural discoverability in their > metadata services. This presentation introduces such efforts to be made > in the new institutional repository services at the Henry Madden Library of > the California State University, Fresno, a highly diverse campus with a lot > of faculty and students with international background. > > In this presentation, the speaker will share the experiences and best > practices in creating inclusive and discoverable metadata in Fresno > State's institutional repository hosted by DSpace. This collaborative > project involves faculty and students to join in metadata creation and > implementing authority control. The presenter will also share the > conceptualization for this process. Attendees will learn concepts and > methods applicable to metadata creation and management in other settings as > well. > > ------------------------------ > > Date: Wed, 11 May 2016 11:01:38 -0400 > From: Mike Smorul <[log in to unmask] <javascript:;>> > Subject: Re: Back-of-house software > > I'll put up a vote for redmine. We use it w/ a few commercial plugins from > redminecrm (helpdesk, crm, and ticket-checklists) to handle most of our > internal procedures and process documentation. Specifically its positioned > to handle the following: > > * Internal infrastructure changelogs (tickets) and documentation (wiki) > * Helpdesk response > * Order tracking. > * Internal/organization wiki. > * Individual project progress, documentation and issue tracking. > > One feature we make heavy use of is nesting projects to allows us to both > segment work and still see an overview of what's going on w/in a > department. > > There are a few things we don't use it for: > * code browsing - handled by github or an internal gitlab server > * office document storage - handled internally via file-share or sharepoint > * public project websites - either main drupal or ghpages > > On Wed, May 11, 2016 at 9:46 AM, Erin White <[log in to unmask] > <javascript:;>> wrote: > > > Following this thread closely to see what y'all use. > > > > We evaluated our institution's IT support desk software and found the > > interface pretty hostile to problem-submitters. Instead we've stuck with > > our own in-house problem reporting system that has a much simpler user > > interface. It meets many business needs but doesn't integrate with our > > other systems (documentation, etc.) and our software development > workflow. > > So we have some things we could be doing much better. > > > > -- > > Erin White > > Web Systems Librarian, VCU Libraries > > (804) 827-3552 | [log in to unmask] <javascript:;> | www.library.vcu.edu > > > > On Wed, May 11, 2016 at 3:48 AM, Ben Companjen < > [log in to unmask] <javascript:;> > > > > > wrote: > > > > > Hi Stuart, > > > > > > First thought (or what should have been my first thought): what > > problem(s) > > > are you trying to solve? > > > I sometime wish I had software that is better geared for service > > > management (including incident management, CRM and documentation), but > in > > > our small organisation with three main services it has already been > > helpful > > > to structure the information differently and get it together in > > well-known > > > places. For the Dataverse service that I'm managing we use Google > > > Drive/Docs, ownCloud and JIRA. > > > > > > Incident and service request management is the most important > > > process/business function that I think would benefit from software > > support. > > > Emails, tasks and notes in various places aren't enough anymore to keep > > > track of problems and questions. JIRA helps a little, but not all > > requests > > > relate to software problems and I don't want to use it for every > > > simple-to-answer question. > > > > > > Have you asked your institution's IT service desk for suggestions? They > > > might be able to support when you choose the same software. Our IT uses > > RT > > > and seems happy with it. I'm hoping to get a queue for > Dataverse-related > > > requests in their system. > > > > > > Hope this helps. > > > > > > Ben > > > > > > > > > > > > > > > On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. Yeates" < > > > [log in to unmask] <javascript:;> on behalf of [log in to unmask] > <javascript:;>> wrote: > > > > > > >I’m looking for recommendations for software to run our much of our > > > >academic library back-of-house business-as-usual work. Things like > > > incident > > > >management, CRM, documentation management, etc across three tiers of > > > >support. > > > > > > > >We’re looking for something more structured than a mediawiki wiki > (which > > > >we’ve got) and probably less structured than full-blown ITIL. We’re > > happy > > > >with open source or proprietary, self-hosted or cloud solution, but > > we’re > > > >not happy to pay the kinds of money that Alemba (formerly VMWare) are > > > >asking for vFire Core (formerly VMware Service Manager). > > > > > > > >We have library management system (ALMA), a discovery system (PRIMO), > a > > > >website (httpd, drupal), a proxy (EZproxy) and a copyright management > > > >system (Talis Aspire). Our institution provides us with user > management, > > > >physical access management, VM host, email and physical > infrastructure. > > > > > > > >Thoughts? > > > > > > > >-- > > > >...let us be heard from red core to black sky > > > > > > > ------------------------------ > > Date: Wed, 11 May 2016 11:12:56 -0400 > From: Charlie Morris <[log in to unmask] <javascript:;>> > Subject: Re: Back-of-house software > > I wonder if anyone out there is using RedHen ( > https://www.drupal.org/project/redhen). I've always been curious about it. > > On Wed, May 11, 2016 at 11:01 AM, Mike Smorul <[log in to unmask] > <javascript:;>> wrote: > > > I'll put up a vote for redmine. We use it w/ a few commercial plugins > from > > redminecrm (helpdesk, crm, and ticket-checklists) to handle most of our > > internal procedures and process documentation. Specifically its > positioned > > to handle the following: > > > > * Internal infrastructure changelogs (tickets) and documentation (wiki) > > * Helpdesk response > > * Order tracking. > > * Internal/organization wiki. > > * Individual project progress, documentation and issue tracking. > > > > One feature we make heavy use of is nesting projects to allows us to both > > segment work and still see an overview of what's going on w/in a > > department. > > > > There are a few things we don't use it for: > > * code browsing - handled by github or an internal gitlab server > > * office document storage - handled internally via file-share or > sharepoint > > * public project websites - either main drupal or ghpages > > > > On Wed, May 11, 2016 at 9:46 AM, Erin White <[log in to unmask] > <javascript:;>> wrote: > > > > > Following this thread closely to see what y'all use. > > > > > > We evaluated our institution's IT support desk software and found the > > > interface pretty hostile to problem-submitters. Instead we've stuck > with > > > our own in-house problem reporting system that has a much simpler user > > > interface. It meets many business needs but doesn't integrate with our > > > other systems (documentation, etc.) and our software development > > workflow. > > > So we have some things we could be doing much better. > > > > > > -- > > > Erin White > > > Web Systems Librarian, VCU Libraries > > > (804) 827-3552 | [log in to unmask] <javascript:;> | www.library.vcu.edu > > > > > > On Wed, May 11, 2016 at 3:48 AM, Ben Companjen < > > [log in to unmask] <javascript:;> > > > > > > > wrote: > > > > > > > Hi Stuart, > > > > > > > > First thought (or what should have been my first thought): what > > > problem(s) > > > > are you trying to solve? > > > > I sometime wish I had software that is better geared for service > > > > management (including incident management, CRM and documentation), > but > > in > > > > our small organisation with three main services it has already been > > > helpful > > > > to structure the information differently and get it together in > > > well-known > > > > places. For the Dataverse service that I'm managing we use Google > > > > Drive/Docs, ownCloud and JIRA. > > > > > > > > Incident and service request management is the most important > > > > process/business function that I think would benefit from software > > > support. > > > > Emails, tasks and notes in various places aren't enough anymore to > keep > > > > track of problems and questions. JIRA helps a little, but not all > > > requests > > > > relate to software problems and I don't want to use it for every > > > > simple-to-answer question. > > > > > > > > Have you asked your institution's IT service desk for suggestions? > They > > > > might be able to support when you choose the same software. Our IT > uses > > > RT > > > > and seems happy with it. I'm hoping to get a queue for > > Dataverse-related > > > > requests in their system. > > > > > > > > Hope this helps. > > > > > > > > Ben > > > > > > > > > > > > > > > > > > > > On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. > Yeates" < > > > > [log in to unmask] <javascript:;> on behalf of > [log in to unmask] <javascript:;>> wrote: > > > > > > > > >I’m looking for recommendations for software to run our much of our > > > > >academic library back-of-house business-as-usual work. Things like > > > > incident > > > > >management, CRM, documentation management, etc across three tiers of > > > > >support. > > > > > > > > > >We’re looking for something more structured than a mediawiki wiki > > (which > > > > >we’ve got) and probably less structured than full-blown ITIL. We’re > > > happy > > > > >with open source or proprietary, self-hosted or cloud solution, but > > > we’re > > > > >not happy to pay the kinds of money that Alemba (formerly VMWare) > are > > > > >asking for vFire Core (formerly VMware Service Manager). > > > > > > > > > >We have library management system (ALMA), a discovery system > (PRIMO), > > a > > > > >website (httpd, drupal), a proxy (EZproxy) and a copyright > management > > > > >system (Talis Aspire). Our institution provides us with user > > management, > > > > >physical access management, VM host, email and physical > > infrastructure. > > > > > > > > > >Thoughts? > > > > > > > > > >-- > > > > >...let us be heard from red core to black sky > > > > > > > > > > > ------------------------------ > > Date: Wed, 11 May 2016 15:14:07 +0000 > From: "Shaughnessy, Peggy" <[log in to unmask] > <javascript:;>> > Subject: Re: Back-of-house software > > +1 for Redmine. > > Peggy Shaughnessy > Web Applications Developer > Poudre River Public Library District > 301 E. Olive Street > Fort Collins, Colorado 80524 > 970.221.6716 > [log in to unmask] <javascript:;> > http://poudrelibraries.org > ________________________________________ > From: Code for Libraries [[log in to unmask] <javascript:;>] on > behalf of Mike Smorul [[log in to unmask] <javascript:;>] > Sent: Wednesday, May 11, 2016 9:01 AM > To: [log in to unmask] <javascript:;> > Subject: Re: [CODE4LIB] Back-of-house software > > I'll put up a vote for redmine. We use it w/ a few commercial plugins from > redminecrm (helpdesk, crm, and ticket-checklists) to handle most of our > internal procedures and process documentation. Specifically its positioned > to handle the following: > > * Internal infrastructure changelogs (tickets) and documentation (wiki) > * Helpdesk response > * Order tracking. > * Internal/organization wiki. > * Individual project progress, documentation and issue tracking. > > One feature we make heavy use of is nesting projects to allows us to both > segment work and still see an overview of what's going on w/in a > department. > > There are a few things we don't use it for: > * code browsing - handled by github or an internal gitlab server > * office document storage - handled internally via file-share or sharepoint > * public project websites - either main drupal or ghpages > > On Wed, May 11, 2016 at 9:46 AM, Erin White <[log in to unmask] > <javascript:;>> wrote: > > > Following this thread closely to see what y'all use. > > > > We evaluated our institution's IT support desk software and found the > > interface pretty hostile to problem-submitters. Instead we've stuck with > > our own in-house problem reporting system that has a much simpler user > > interface. It meets many business needs but doesn't integrate with our > > other systems (documentation, etc.) and our software development > workflow. > > So we have some things we could be doing much better. > > > > -- > > Erin White > > Web Systems Librarian, VCU Libraries > > (804) 827-3552 | [log in to unmask] <javascript:;> | www.library.vcu.edu > > > > On Wed, May 11, 2016 at 3:48 AM, Ben Companjen < > [log in to unmask] <javascript:;> > > > > > wrote: > > > > > Hi Stuart, > > > > > > First thought (or what should have been my first thought): what > > problem(s) > > > are you trying to solve? > > > I sometime wish I had software that is better geared for service > > > management (including incident management, CRM and documentation), but > in > > > our small organisation with three main services it has already been > > helpful > > > to structure the information differently and get it together in > > well-known > > > places. For the Dataverse service that I'm managing we use Google > > > Drive/Docs, ownCloud and JIRA. > > > > > > Incident and service request management is the most important > > > process/business function that I think would benefit from software > > support. > > > Emails, tasks and notes in various places aren't enough anymore to keep > > > track of problems and questions. JIRA helps a little, but not all > > requests > > > relate to software problems and I don't want to use it for every > > > simple-to-answer question. > > > > > > Have you asked your institution's IT service desk for suggestions? They > > > might be able to support when you choose the same software. Our IT uses > > RT > > > and seems happy with it. I'm hoping to get a queue for > Dataverse-related > > > requests in their system. > > > > > > Hope this helps. > > > > > > Ben > > > > > > > > > > > > > > > On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. Yeates" < > > > [log in to unmask] <javascript:;> on behalf of [log in to unmask] > <javascript:;>> wrote: > > > > > > >I’m looking for recommendations for software to run our much of our > > > >academic library back-of-house business-as-usual work. Things like > > > incident > > > >management, CRM, documentation management, etc across three tiers of > > > >support. > > > > > > > >We’re looking for something more structured than a mediawiki wiki > (which > > > >we’ve got) and probably less structured than full-blown ITIL. We’re > > happy > > > >with open source or proprietary, self-hosted or cloud solution, but > > we’re > > > >not happy to pay the kinds of money that Alemba (formerly VMWare) are > > > >asking for vFire Core (formerly VMware Service Manager). > > > > > > > >We have library management system (ALMA), a discovery system (PRIMO), > a > > > >website (httpd, drupal), a proxy (EZproxy) and a copyright management > > > >system (Talis Aspire). Our institution provides us with user > management, > > > >physical access management, VM host, email and physical > infrastructure. > > > > > > > >Thoughts? > > > > > > > >-- > > > >...let us be heard from red core to black sky > > > > > > > ------------------------------ > > Date: Wed, 11 May 2016 16:13:58 +0000 > From: Katy O'Neill <[log in to unmask] <javascript:;>> > Subject: Job Posting: Technology Librarian - Loyola / Notre Dame Library, > Baltimore, MD > > The Loyola / Notre Dame Library has an exciting opportunity leading > digital and technology services! > > Technology Librarian > The Loyola ▪ Notre Dame Library<UrlBlockedError.aspx> seeks a dynamic, > innovative, and experienced individual to provide leadership to support > digital and technology services. The Technology Librarian will support > day-to-day operations with some supervisory responsibility, and provide > strategic direction for digital and technology services that enable > research, teaching, and learning programs in the Library. > > The successful candidate will communicate effectively and work > collaboratively with units throughout the Library to support a range of > services that may include discovery, digital library initiatives, and > instruction. The position will coordinate services with technical staff at > University System of Maryland and Affiliated Institutions > (USMAI)<UrlBlockedError.aspx> and also work collaboratively with > information technology departments at Loyola University > Maryland<UrlBlockedError.aspx> and Notre Dame of Maryland > University<UrlBlockedError.aspx>. A demonstrated ability to thrive in a > changing work environment and a commitment to professional development are > important. The candidate will understand and be able to communicate > library-related technology trends that support user-centered library > services to a diverse population of undergraduates, graduate students, and > faculty. > > Position Responsibilities: > > * Provide strategic vision and leadership of Library technology > operations and initiatives to support faculty and students. > * Lead day-to-day technical operations working closely with USMAI’s > Consortial Library Applications Support (CLAS) team including: > * Integrating, troubleshooting, and resolving various issues with > purchased and licensed software; > * Resolving authentication problems and ensuring smooth and > reliable access; and > * Working with vendor-based APIs and web services. > > * Lead Technology Services department staff and student assistants. > * Work closely with the information technology departments of both > Loyola and Notre Dame and outside partners to develop and maintain > technological infrastructure and support future technology initiatives and > digital services. > * Collect and use data to inform decisions on technology integration. > * Lead planning for the Library’s website and mobile application > initiatives. > * Provide input to the Library Administration on budgeting, reporting > and compliance as related to technology services. > * Engage and remain current on information technology and digital > library trends. > > Required Qualifications: > > * ALA-accredited Master’s in Library/Information Science or equivalent; > * 2+ years professional experience in evaluating, developing, and > maintaining information applications; > * Familiarity with library systems and applications such as OpenURL > (link resolvers), proxy servers, and standards such as Z39.50; > * Working knowledge in current web programming languages and > technologies such as PHP or JavaScript and SQL; > * Working knowledge of web development, design, frameworks, and > standards, including HTML and CSS; > * Ability to utilize and design APIs and web services; > * Demonstrated analytical and project management skills; > * Demonstrated effective oral, written, and interpersonal > communication skills; > * Ability to work creatively both individually and collaboratively in > a team-based environment. > > Preferred Qualifications: > > * Experience in higher education; > * Familiarity with authentication and web security protocols such as > Shibboleth, LDAP, and SSL; > * Familiarity with institutional repositories; > * Knowledge of multiple formats for representing data such as XML or > JSON; > * Experience working with open source software; > * Familiarity with a major programming language such as Python, Ruby, > or Java. > > About the Library: > > The Loyola Notre Dame Library<UrlBlockedError.aspx>, located in a > residential area of northern Baltimore City, is a recently admitted member > of University System of Maryland and Affiliated Institutions > (USMAI)<UrlBlockedError.aspx> and serves two universities: Loyola > University Maryland and Notre Dame of Maryland University. Loyola > University Maryland<UrlBlockedError.aspx>, a member of the Association of > Jesuit Colleges and Universities, is recognized for excellence in teaching > and learning while Notre Dame of Maryland University<UrlBlockedError.aspx> > is a leader in the education of women and non-traditional students. The > Library serves a total population of 7,448 FTE that includes 5,540 FTE at > Loyola and 1,908 FTE at Notre Dame. > > The Library offers an excellent benefits package that includes medical, > access to dental, life, and disability insurance, as well as TIAA > retirement. Successful candidates will be subject to a pre‐employment > background check. > > The Loyola ▪ Notre Dame Library is an equal opportunity employer and does > not discriminate on the basis of race, color, national and ethnic origin, > religion, sex, sexual orientation, disability, or age. > > Application Procedures: Review of applications will begin immediately and > the position will remain open until filled. Please submit electronically a > resume, cover letter, and a list of three (3) work-related references with > “Technology Librarian” in the subject line to Lorena Dion, Administrative > Operations Coordinator: [log in to unmask] <javascript:;> > <UrlBlockedError.aspx>. > > __________________________________________ > Katy O'Neill, MBA, MLS > Interim Associate Director > Loyola Notre Dame Library > > Phone: (410)617-6812 > Fax: (410)617-6895 > Loyola E-Mail: [log in to unmask] <javascript:;> > Notre Dame E-Mail: [log in to unmask] <javascript:;> > Website<UrlBlockedError.aspx> - Facebook<UrlBlockedError.aspx> - > Twitter<UrlBlockedError.aspx> > <UrlBlockedError.aspx> > > ------------------------------ > > Date: Wed, 11 May 2016 13:01:24 -0400 > From: "[log in to unmask] <javascript:;>" <[log in to unmask] > <javascript:;>> > Subject: NASIG 2016 Conference – MAY 18 EARLY BIRD REGISTRATION DEADLINE > > [Message contains invalid MIME fields or encoding and could not be > processed] > > ------------------------------ > > Date: Wed, 11 May 2016 16:58:37 -0400 > From: Wilhelmina Randtke <[log in to unmask] <javascript:;>> > Subject: Where can I find a basic set of user stories for a digital > library? > > Does anyone have a set of user stories for a digital library that you'd be > willing to share? Or, is there a good place to look this up and pull a > set? > > I'm working with these types of materials: old photos, digitized books, > digitized newspapers, ETDs. Pretty much the basics of digital library > content. I'm interested in a listing of ways people would use these, so I > can better understand what the platforms I'm working with do well and where > gaps are. > > -Wilhelmina Randtke > > ------------------------------ > > Date: Wed, 11 May 2016 19:46:53 -0500 > From: Cary Gordon <[log in to unmask] <javascript:;>> > Subject: Re: Back-of-house software > > There was someone in the Drupal in Libraries BoF today at DrupalCon who > mentioned it. But who? > > Cary > > > On May 11, 2016, at 10:12 AM, Charlie Morris <[log in to unmask] > <javascript:;>> wrote: > > > > I wonder if anyone out there is using RedHen ( > > https://www.drupal.org/project/redhen). I've always been curious about > it. > > > > On Wed, May 11, 2016 at 11:01 AM, Mike Smorul <[log in to unmask] > <javascript:;>> wrote: > > > >> I'll put up a vote for redmine. We use it w/ a few commercial plugins > from > >> redminecrm (helpdesk, crm, and ticket-checklists) to handle most of our > >> internal procedures and process documentation. Specifically its > positioned > >> to handle the following: > >> > >> * Internal infrastructure changelogs (tickets) and documentation (wiki) > >> * Helpdesk response > >> * Order tracking. > >> * Internal/organization wiki. > >> * Individual project progress, documentation and issue tracking. > >> > >> One feature we make heavy use of is nesting projects to allows us to > both > >> segment work and still see an overview of what's going on w/in a > >> department. > >> > >> There are a few things we don't use it for: > >> * code browsing - handled by github or an internal gitlab server > >> * office document storage - handled internally via file-share or > sharepoint > >> * public project websites - either main drupal or ghpages > >> > >> On Wed, May 11, 2016 at 9:46 AM, Erin White <[log in to unmask] > <javascript:;>> wrote: > >> > >>> Following this thread closely to see what y'all use. > >>> > >>> We evaluated our institution's IT support desk software and found the > >>> interface pretty hostile to problem-submitters. Instead we've stuck > with > >>> our own in-house problem reporting system that has a much simpler user > >>> interface. It meets many business needs but doesn't integrate with our > >>> other systems (documentation, etc.) and our software development > >> workflow. > >>> So we have some things we could be doing much better. > >>> > >>> -- > >>> Erin White > >>> Web Systems Librarian, VCU Libraries > >>> (804) 827-3552 | [log in to unmask] <javascript:;> | www.library.vcu.edu > >>> > >>> On Wed, May 11, 2016 at 3:48 AM, Ben Companjen < > >> [log in to unmask] <javascript:;> > >>>> > >>> wrote: > >>> > >>>> Hi Stuart, > >>>> > >>>> First thought (or what should have been my first thought): what > >>> problem(s) > >>>> are you trying to solve? > >>>> I sometime wish I had software that is better geared for service > >>>> management (including incident management, CRM and documentation), but > >> in > >>>> our small organisation with three main services it has already been > >>> helpful > >>>> to structure the information differently and get it together in > >>> well-known > >>>> places. For the Dataverse service that I'm managing we use Google > >>>> Drive/Docs, ownCloud and JIRA. > >>>> > >>>> Incident and service request management is the most important > >>>> process/business function that I think would benefit from software > >>> support. > >>>> Emails, tasks and notes in various places aren't enough anymore to > keep > >>>> track of problems and questions. JIRA helps a little, but not all > >>> requests > >>>> relate to software problems and I don't want to use it for every > >>>> simple-to-answer question. > >>>> > >>>> Have you asked your institution's IT service desk for suggestions? > They > >>>> might be able to support when you choose the same software. Our IT > uses > >>> RT > >>>> and seems happy with it. I'm hoping to get a queue for > >> Dataverse-related > >>>> requests in their system. > >>>> > >>>> Hope this helps. > >>>> > >>>> Ben > >>>> > >>>> > >>>> > >>>> > >>>> On 10-05-16 23:42, "Code for Libraries on behalf of Stuart A. Yeates" > < > >>>> [log in to unmask] <javascript:;> on behalf of > [log in to unmask] <javascript:;>> wrote: > >>>> > >>>>> I’m looking for recommendations for software to run our much of our > >>>>> academic library back-of-house business-as-usual work. Things like > >>>> incident > >>>>> management, CRM, documentation management, etc across three tiers of > >>>>> support. > >>>>> > >>>>> We’re looking for something more structured than a mediawiki wiki > >> (which > >>>>> we’ve got) and probably less structured than full-blown ITIL. We’re > >>> happy > >>>>> with open source or proprietary, self-hosted or cloud solution, but > >>> we’re > >>>>> not happy to pay the kinds of money that Alemba (formerly VMWare) are > >>>>> asking for vFire Core (formerly VMware Service Manager). > >>>>> > >>>>> We have library management system (ALMA), a discovery system (PRIMO), > >> a > >>>>> website (httpd, drupal), a proxy (EZproxy) and a copyright management > >>>>> system (Talis Aspire). Our institution provides us with user > >> management, > >>>>> physical access management, VM host, email and physical > >> infrastructure. > >>>>> > >>>>> Thoughts? > >>>>> > >>>>> -- > >>>>> ...let us be heard from red core to black sky > >>>> > >>> > >> > > ------------------------------ > > End of CODE4LIB Digest - 10 May 2016 to 11 May 2016 (#2016-117) > *************************************************************** >