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Product Analyst OCLC Dublin Township, Ohio Discover. Innovate. Inform. A few words we use to describe a career at OCLC. OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society. The Product Analyst is a key contributor in all aspects of the product planning and development process for WorldShare and EZproxy. This role provides detailed information utilized in strategic decision making regarding product development, pricing, positioning, and release. The Product Analyst must be able to successfully collaborate with team members in Sales, Marketing and Development to ensure the effective and efficient execution of product plans. Responsibilities: Writes user stories for new features and services as assigned Writes functional requirements and specifications for development Verifies whether development outputs meet functional requirements Helps draft and execute product rollout plans for WorldShare APIs and EZproxy, including documentation Answers first line product support requests for WorldShare APIs and EZproxy Writes reports covering usage, issues, and trends for WorldShare APIs Works with the EZproxy Community Manager by participating in and leadingEZproxy webinars and roundtables Works with content providers and other parties to implement new or modified EZproxy database definitions Qualifications: Bachelor's degree 2-4 years' experience or equivalent expertise - providing functional troubleshooting and support - and/or product, project or program management Ability to work independently, across departments and directly with customers Strong analytical and problem solving skills, especially around compiling and analyzing data Strong verbal, written and presentation skills, especially around targeting messages to different audiences Desired but not required: Master's degree Demonstrated knowledge of OCLC products and services Experience administrating and operating EZproxy Familiarity with or experience developing library applications Demonstrated knowledge of applications deployed at academic and public libraries Experience as a e-resources, systems, or web librarian Brought to you by code4lib jobs: http://jobs.code4lib.org/job/26308/ To post a new job please visit http://jobs.code4lib.org/