Head of User Services
Vassar College

Vassar College Libraries seeks a forward-thinking and user-oriented Head of
User Services to oversee the operations of the circulation, course reserves,
collections maintenance, and interlibrary loan departments. Overseeing a unit
of 8 union staff, the Head of User Services will work to ensure that these
essential user-facing areas are regularly assessed and improved, providing
effective and responsive services to meet the evolving needs of the Vassar

The Head of User Services will serve as a key collaborator in ongoing efforts
to understand and respond to users' changing experiences throughout the
Libraries. The incumbent will assist colleagues in gathering and analyzing
user feedback and usage data using a variety of techniques, including focus
groups and surveys. The Head of User Services will participate in efforts to
conceive and design improvements to users' experiences of library services and
spaces, both physical and virtual; make recommendations for strategically
improving library services; and help implement subsequent improvements, paying
particular attention to the broad diversity within the Vassar community. The
Head of User Services reports to the Director of the Libraries and serves as a
member of the leadership team.

MLS or equivalent degree. Minimum 3 years professional experience working in
an academic library, in a position that included supervisory responsibilities.
Demonstrated knowledge of emerging trends in assessing library user
experience. Experience gathering and analyzing data through both structured
and informal engagements with user communities. Significant experience using
tools for analysis and report writing, such as Excel. Commitment to
collaboration and the ability to work cooperatively across organizational and
disciplinary boundaries. Ability to model patience, tact, and good humor in
providing user-focused public service. Competence and sensitivity in working
at a college in which students are broadly diverse with regard to many facets
of identity, including but not limited to gender, ethnicity, nationality,
sexual orientation, and religion.

**Required Applicant Documents:**  

Cover Letter

Contact Information for 3 References


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