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Jeff, Here at UC Irvine Libraries in California, we are using a free software package called Program-O (http://www.program-o.com/). One of our research librarians works with one of our programmer/analysts to install, develop, customize and maintain our chatbot (http://www.lib.uci.edu/antswers). You can find more information about our efforts here on our eScholarship page (http://escholarship.org/uc/uci_libs_antswers), where you'll also find contact information if you have any additional questions about our implementation. -- Mark Vega Programmer/Analyst University of California, Irvine Libraries - Web Services [log in to unmask] 949.824.9872 --