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We've used Request Tracker (Best Practical) for many years and have been pleased with it. We migrated to it from a homegrown system that we no longer wanted to maintain. RT isn't Drupal-based, though -- are you confusing RT with another ticketing system that is? -Jodie On Wed, Jan 18, 2017 at 11:03 AM, Nathan Wittmaier <[log in to unmask]> wrote: > Our library system serves 31 branches in three counties, and we have > historically used an Access database and forms to manage our marketing > ticket system, for branch staff to enter requests and to manage print and > web jobs for the marketing department. However, this system is showing its > age and is becoming more disagreeable with wireless platforms and > non-Windows devices. We are exploring other options, but I was curious what > other library systems out there use for this type of thing and if there are > any software systems available to purchase or open-source that libraries > use for ticket systems. > > The options we are considering right now are: > > - In-house build of a ticket system web application > > - Using Sharepoint Workflows > > - Best Practical Request Tracker system (based on Drupal) > > I would love to find out about any other products or systems that > libraries use for ticket systems in general or marketing/printing ticket > systems specifically. > > Thanks so much! > > Nathan Wittmaier > Web Developer > [log in to unmask] > Mid-Continent Public Library > 15616 E. 24 Highway > Administrative Headquarters > Phone: (816) 503-4145 > http://www.mymcpl.org<http://www.mymcpl.org/> > > Exceptional service, one person at a time ... it begins with me. > > > > > [http://www.mymcpl.org/sites/all/themes/mcpl/_resources/img/css/logo.gif]< > http://www.mymcpl.org/> > ________________________________ > Unless explicitly attributed, the opinions expressed are personal and not > that of Mid-Continent Public Library. > ________________________________ >