Dear friends and colleagues, The Ontario Colleges Library Service (OCLS) invites qualified candidates to apply for this exciting full-time appointment in the area of Information Technology (IT), support services and project management for the libraries in Ontario’s 24 publicly funded colleges. The successful candidate will participate in the development, support, and coordination of a range of consortial services offered to the college libraries. The ability to understand their needs and translate that understanding into concrete action that will enhance our services is central to this position. Working in conjunction with other members of the OCLS Information Technology and Services team, the major responsibilities of the successful candidate will include: - Delivering exemplary customer service to Ontario’s 24 college libraries; - Undertaking and coordinating projects in support of the services provided to the college libraries; - Managing and supporting the colleges’ SirsiDynix Symphony Integrated Library System (ILS) consortium, including but not limited to: - Customer support and guidance to staff at the college libraries and OCLS; - Maintenance, troubleshooting and escalation, as necessary; - Preparing documentation and reports; - Advancing the adoption of shared ILS and provincially scaled library service platforms; - Supporting development and maintenance of the Colleges Union Catalogue and COLLECT discovery interface; - Supporting and assisting with the development of the Colleges Object Repository (CORe) service; - Supporting the Request Tracker helpdesk ticket tracking system; - Participating in qualitative and quantitative evaluation of services delivery and the analysis and tracking of pertinent data and statistics to demonstrate value to OCLS customers; - Maintaining knowledge of relevant trends and issues in the field. *Qualifications* Recognizing that the perfect candidate may not exist, the qualifications listed below are highly desirable but not necessarily mandatory. Candidates are invited to provide their vision for the role and demonstrate how their skills, knowledge and experience would fit. - Experience working in libraries, preferably Canadian academic libraries; a recognized library technician diploma, or a graduate degree from a library and information sciences program would be an asset; - System thinking and technical acumen, sense of curiosity, interest and ability to learn new technology tools/skills, general knowledge of technology in academic libraries and an opinion on its evolution and impact on service delivery; - Relevant experience developing, implementing or managing IT systems in the context of libraries (e.g. ILS/LMS, digital repositories, discovery tools, etc.); - Experience administrating an integrated library system such as SirsiDynix Symphony; - Experience with programming languages (e.g. Perl), APIs, web editing and development (e.g. Drupal) and advanced knowledge of Excel; - Demonstrated project management experience, ability to work independently or in a team, excellent problem solving, analytical and organizational skills; - Experience in and strong commitment to outstanding user experience; - Strong written and verbal communication skills; fluency in French would be an asset; - Knowledge of MARCEdit software would be an asset. *Compensation* OCLS offers a competitive salary and generous benefits, including a pension plan. *Additional Information* Ontario Colleges Library Service (OCLS) was established in January 2009 as a non-profit corporation to provide a suite of core and opt-in services to the libraries/learning resource centres of Ontario’s 24 publicly funded Colleges of Applied Arts and Technology. Our offices are in Toronto, Ontario. Visit our website for more details: ocls.ca. OCLS is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, OCLS will provide reasonable accommodation for any applicant, as requested during the hiring process. Off-site interviews can be arranged. *Application Deadline* 21 March, 2017 - Position is open until filled if a successful candidate is not found by the deadline. Applications are reviewed as they arrive. *How to Apply* Interested and qualified candidates may apply by submitting a letter of application, current resume, and a list of three professional references via e-mail to [log in to unmask] quoting ‘OCLS Position #132’ in the subject line. Only those candidates selected for interview will be contacted. Link: https://www.ocls.ca/about-us/work-with-us Don't hesitate to get in touch if you have any questions or feedback about this position! Best, Thomas Guignard OCLS