Job Description

ORCID is looking for a seasoned UX expert to ensure researchers and member organizations who use our websites and applications have an excellent experience. This new role will be responsible for gathering input from users and members, crafting user journeys, and working with our team to translate these journeys into practical UX solutions.

This position will report to the QA Lead and is part of the ORCID Technical Team. This position is full time (40 hour/week) and, like all positions at ORCID, is remote.

Position Responsibilities

Design and implement processes to gather feedback from ORCID Registry users via analytics, A/B testing, surveys, observation and other means

Work with the Engagement team members to extract user feedback from support tickets and member interactions

Leverage results from user testing, analytics data and user/member feedback to prioritize projects

Create specifications for prioritized UX/UI improvements

Facilitate communication about UX improvements via our users’ forum, support tickets and the ORCID API listserv

Work with Technical team to assess accessibility and provide input on improvements needed

Document and respond to bug reports

Audit and write documentation

Contribute to UI code


3+ years experience in UX, with thorough understanding of interaction design fundamentals

1+ years experience designing and running user testing and other qualitative customer validation

Experience with Adobe Creative Suite and one or more prototyping tools, such as Adobe XD, Sketch, or InVision

Knowledge of accessibility best practices and testing tools

Experience writing specifications, creating mock-ups and working with developers

Understanding of the software development life-cycle, preferably in an Agile environment

Experience with HTML and CSS, demonstrated by portfolio and/or work samples

Tech-savvy and detail-oriented

Exceptional communication skills and a strong work ethic; ability to work independently, prioritize effectively and get things done in a dynamic, unstructured environment

Able to work during Europe and US business hours (at least half the working day should be between 12p-8p UTC)

Ability to travel based on business needs (approximately once a quarter)

Fluency in English is required.  A second language is a plus.

Nice to have requirements

Experience with Javascript, Angular and SQL

Experience with RESTful APIs

Experience in the scholarly publishing or academic community

Experience working in a startup environment

Experience working in a remote / virtual office

We provide

A committed and awesome team serving a community-driven organization

Competitive compensations and benefits

Flexible work hours and tools to support our virtual office environment

Work from anywhere

Budget to choose your preferred laptop and software you need

About us

ORCID ( is a non-profit organization that serves the research community, with an international and interdisciplinary scope. Our core mission is to solve the name ambiguity problem in scholarly communications.  We address this mission by maintaining a persistent registry of unique identifiers, providing tools and training to the community for integrating these identifiers into research workflows, and by building and sustaining a community of users and adopters.

Interested? Send a cover letter, your resume, links to your portfolio and/or work examples and a pirate joke to [log in to unmask]

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