Are there any libraries out there using ServiceNow? More specifically…

1.      What and how is your library using ServiceNow to accomplish delivery of library services?

2.      How has it changed/improved services?

I’m aware of its use as a ticketing system for IT-related issues, but is anyone using it to track services? Like research requests? Or as a Reference Desk tracker?

Thanks for your responses.

Regina Avila
NIST Research Library